Editing the Dispute Details

Prerequisites

To edit the dispute details, you should have:

Procedure

To edit the dispute details:

Search for the dispute request in the Dispute Request screen.
In the Search Results section, click the link in the Dispute Request Information column corresponding to the dispute request whose bill line item details you want to edit.
The Dispute Request screen appears.

Select the bill whose details you want to edit in the Dispute Details zone and click the Edit button available in the upper left corner of this zone.

The Edit Dispute Details screen appears.

Note: A bill line item from the dispute request can be edited when the dispute request is in the Draft status.

The Edit Dispute Details screen contains the following fields:

Field Name	Field Description	Mandatory (Yes or No)
Dispute Request ID	Displays the dispute request ID.	Not applicable
Account Information	Displays additional information about the account.	Not applicable

In addition to these fields, this screen contains following columns:

Column Name	Column Description
Entity Type	Indicates the entity type. The valid values are Adjustments Bill Bill Segment
Entity ID	Displays the entity ID.
Entity Information	Displays the entity information.
Dispute Amount	Indicates the amount that must be disputed.
Currency	Displays the currency in which the entity was created.
Adjustment Type	Displays the adjustment type using which the dispute adjustment must be created.
Stop Auto Pay	Displays whether auto pay needs to be stopped for the entity of the dispute request.

Related Topics

For more information on...	See...
Dispute Request screen	Dispute Request (Used for Viewing)
Dispute Request zone	Dispute Request
How to search for a dispute request	Searching for a Dispute Request