Approving a Dispute Request

You can view the number of dispute requests which are pending for approval in the Dispute Request screen. The approver can review, and accordingly approve or reject the dispute request based on the observations.

Note: The system will not allow you to approve or reject a dispute request submitted by you.

Procedure

To approve a dispute request:

Do either of the following:

If you want to	Then
Approve a dispute request through the Dispute Request screen	Search for the dispute request in the Dispute Request screen. In the Search Results section, click the link in the Dispute Request Information column corresponding to the dispute request which you want to review.
Approve a dispute request from the To Do List screen	Click the Menu link in the Application toolbar. A list appears. From the Main menu, select To Do and then click To Do List. The To Do Type for User Search window appears. Enter C1_DISAP in the To Do Type field. Click the Search button corresponding to the To Do Type field. The To Do List screen appears. Select the Open option from the Filter by list to view all unassigned To Dos. Click the link in the Message column corresponding to the To Do of the dispute request that you want to review.

If you want to

Then

Approve a dispute request through the Dispute Request screen

Search for the dispute request in the Dispute Request screen.
In the Search Results section, click the link in the Dispute Request Information column corresponding to the dispute request which you want to review.

Approve a dispute request from the To Do List screen

Click the Menu link in the Application toolbar.

A list appears.
From the Main menu, select To Do and then click To Do List.

The To Do Type for User Search window appears.
Enter C1_DISAP in the To Do Type field.
Click the Search button corresponding to the To Do Type field.

The To Do List screen appears.
Select the Open option from the Filter by list to view all unassigned To Dos.
Click the link in the Message column corresponding to the To Do of the dispute request that you want to review.

The Dispute Request screen appears.

Review the dispute request details.

Click the Approve button in the Dispute Request zone.

The system behaves in the following manner:

If...	Then
The Hierarchical Approval check box is not selected in the dispute request type using which the dispute request is created	The refund adjustments are created using the specified adjustment types and the status of the refund request is changed to Processed.

Note: The Approve button appears when:

The dispute request is in the Approval In Progress status.
A user with the approval To Do role is reviewing the dispute request.

Related Topics

For more information on...	See...
How to search for a dispute request	Searching for a Dispute Request
Dispute Request screen	Dispute Request (Used for Viewing)
Dispute Request zone	Dispute Request