Adding a Bill Line Item to the Dispute Request

You can dispute the credit/debit bill line items, such as bill segments and adjustments, to the account. While adding a credit/debit bill line item to the dispute request, you can either:

  • Directly add all credit/debit line items of a bill to the dispute request by adding the bill which has all bill segments and adjustments in credit

  • Individually add a credit bill segment or adjustment of a bill (with one or more credit/debit line items) to the dispute request

Prerequisites

To add a credit/debit bill line item to the dispute request, you should have:

  • Completed bills for the account with one or more credit/debit line items

Procedure

To add a credit/debit bill line item to the dispute request:

  1. Click the Bills tab in the Dispute Request screen.
    The Bills tab appears.
  2. Filter the bills, if required, in the Search Bills zone.
    Note: If a dispute request is currently in progress for a credit/debit bill segment or adjustment of a bill, those bills of the account are not listed in the Search Bills zone. In addition, a bill with all debit line items are not listed in the Search Bills zone.
  3. Do either of the following:
    If...Then...
    A bill has all credit line items and you want to add a particular credit bill line item to the dispute request

    1. In the Search Bills zone, click the Broadcast (The Broadcast Icon) icon corresponding to the bill whose line items you want to view.

      The Bill Line Items zone appears.

    2. Select the check box corresponding to the credit bill segment or adjustment that you want to dispute.
    A bill has credit balance and one or more debit line items

    1. In the Search Bills zone, click the Broadcast (The Broadcast Icon) icon corresponding to the bill whose line items you want to view.

      The Bill Line Items zone appears.

    2. Select the check box corresponding to the credit bill segment or adjustment that you want to dispute.
    A bill has debit balance and one or more credit line items

    1. In the Search Bills zone, click the Broadcast (The Broadcast Icon) icon corresponding to the bill whose line items you want to view.

      The Bill Line Items zone appears.

    2. Select the check box corresponding to the credit bill segment or adjustment that you want to dispute.
  4. Click Add.
    A message appears indicating that the selected bill segments or adjustments are added to the dispute request.
    Note: If you select a bill (with credit balance) which contains one or more debit line items or if you select a bill (with debit balance) which contains one or more credit line items, the system will not allow you to add the credit line items by directly adding the bill. In such case, you need to individually select the credit bill segments and adjustments of the bill and then add them to the dispute request.
  5. Click OK.

    Note that the credit bill segments or adjustments are added in the Dispute Details zone on the Main tab.

    Note:

    Irrespective of whether you select a credit/debit bill, or credit/debit bill segments or adjustments, the credit/debit bill segments or adjustments are added in the Dispute Details zone. The credit bill is not added to the Dispute Details zone.

    The system will not allow you to add a debit line item to the Dispute Details zone.

Related Topics

For more information on... See...
How to create a dispute request Creating a Dispute Request