Search Dispute Request

The Search Dispute Request zone allows you to search for dispute requests using various search criteria. This zone contains the following two sections:

• Search Criteria - The Search Criteria section contains the following fields:

  Field Name	Field Description	Mandatory (Yes or No)
  Search By	Used to indicate whether you want to search for a dispute request using request, person, account or bill details. The valid values are: Request Details - Used when you want to search for dispute requests. Person, Account, or Bill Details - Used when you want to search for person, account, or bill requests. Note: By default, the Request Details option is selected.	Yes
  Dispute Request Type	Used to search dispute requests which are created using a particular dispute request type. Note: This field appears when you select the Request Details option from the Search By list.	No
  Status	Used to search dispute requests with a particular status. The valid values are: Approval In Progress Cancelled Draft Processed Rejected Note: This field appears when you select the Request Details option from the Search By list.	No
  User ID	Used to search dispute requests which are created by a particular user. Note: This field appears when you select the Request Details option from the Search By list.	No
  Created From	Used to search dispute requests which are created from a particular date onwards. Note: This field appears when you select the Request Details option from the Search By list.	No
  To	Used to search dispute requests which are created till a particular date. Note: This field appears when you select the Request Details option from the Search By list.	No
  Dispute Request ID	Used to search a particular dispute request. Note: This field appears when you select the Request Details option from the Search By list.	No
  Account ID	Used to search dispute requests which are created for a particular account. Note: The Search () icon appears corresponding to the field. On clicking the Search icon, the Account Search window appears.	No
  Dispute Reason	Used to search dispute requests which are created using a particular dispute reason for the bill. Note: This field appears only when you select the Request Details option from the Search By list.	No
  Person ID	Used to search dispute requests which are created for a particular person. Note: This field appears when you select the Person, Account, or Bill Details option from the Search By list. The Search () icon appears corresponding to the field. On clicking the Search icon, the Person Search window appears.	No
  Bill ID	Used to search dispute requests which includes bill segments or adjustments of a particular bill. Note: This field appears only when you select the Person, Account, or Bill Details option from the Search By list. The Search () icon appears corresponding to the field. On clicking the Search icon, the Bill Search window appears.	No
  Alternate Bill ID	Used to search dispute requests which are created for a particular bill using the alternate bill ID. Note: This field appears when you select the Person, Account, or Bill Details option from the Search By list.	No
  Bill Date From	Used to search dispute requests which includes bill segments or adjustments of bills which are created from a particular date onwards. Note: This field appears when you select the Person, Account, or Bill Details option from the Search By list.	No
  To	Used to search dispute requests which includes bill segments or adjustments of bills which are created till a particular date. Note: This field appears when you select the Person, Account, or Bill Details option from the Search By list.	No

  Note: You must specify at least one search criterion while searching for a dispute request.

• Search Results - On clicking the Search button, the search results appear based on the specified search criteria. The Search Results section contains the following columns:

  Column Name	Column Description
  Create Date Time	Displays the date and time when the dispute request is created.
  Dispute Request Information	Displays information about the dispute request. Note: It has a link. On clicking the link, the Dispute Request screen appears depending on whether the request is for dispute.
  Status	Indicates the status of the dispute request.
  Account Information	Displays additional information about the account for which the dispute request is created. Note: It has a link. On clicking the link, the Account screen appears with the details of the respective account.
  Created By	Indicates the user who has created the dispute request.

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