Types of Delinquency Processes

You can design different types of delinquency processes based on the fully insured group and fully insured individual business requirements. For example,

  • Some may be used to just send warning or harsh letters and/or notifications. Such delinquency processes are applicable to both the fully insured group and fully insured individual businesses.

  • Some may be used to initiate the termination request for the individual memberships which are billed to a delinquent account. Such delinquency processes are applicable only for the fully insured individual business.

  • Some may be used to initiate the cancellation request for the individual memberships which are billed to a delinquent account. Such delinquency processes are applicable only for the fully insured individual business.

  • Some may be used to initiate the termination request for the policies which are billed to a delinquent customer or account. Such delinquency processes are applicable only for the fully insured group business.

  • Some may be used to initiate the reinstatement request for the policies which are billed to a delinquent customer or account. Such delinquency processes are applicable only for the fully insured group business.

  • Some may be used to settle the unpaid dues for a delinquent customer or account using the advance deposit maintained at the person or policy level. Such delinquency processes are applicable only for the fully insured group business.

The system enables you to send different warning letters or To Do notifications, initiate the termination or cancellation request for the individual memberships, initiate the termination or reinstatement request for the policies, or apply advance deposit to settle the unpaid dues by triggering different delinquency events at predefined intervals through a different delinquency process. The system creates a delinquency process for a person or an account using a delinquency process type. The system determines the delinquency process type using which the delinquency process should be created for a person or an account through the delinquency control. Note that the system considers the delinquency control that is defined for the collection class to which the person or account belongs. For more information about the delinquency control and delinquency process type, see Delinquency Control andDelinquency Process Type.

The system enables you to configure the events that should be triggered in a delinquency process by adding appropriate delinquency event types in a delinquency process type. For more information about the delinquency event type, see Delinquency Event Type. The different types of events are triggered in different types of delinquency processes. The system enables you to design the following types of delinquency processes for different set of customers: