Advance Deposit Delinquency Process

There might be scenarios wherein the group customers want to settle their unpaid dues using the advance deposit. Oracle Revenue Management and Billing enables you to settle the unpaid bill amount of a person or an account using the advance deposit available at the parent customer or policy level through a delinquency process. Note that this feature is offered only for the fully insured group business.

To create a delinquency process through which you can apply advance deposit to settle the overdue bills of a person or an account, you need to design the delinquency process type (using which you want to create the delinquency process) in the following manner:

The C1-APPADVDEP algorithm is shipped with the product. For more information about the C1-APPADVDEP algorithm, refer to the Delinquency Event Type section.

Once a delinquency process is created for a person or an account to apply advance deposit to settle the overdue bills, the status of the delinquency process is set to the value (for example, Initiated) specified in the Delinquency Process Initiated Status attribute of the delinquency process preference. Once the first event in the delinquency process is triggered, the status of the delinquency process is changed to the value (for example, Delinquency In Progress) specified in the Delinquency Process InProgress Status attribute of the delinquency process preference. The status remains as Delinquency In Progress even after the offset request adjustments are created through the first or subsequent event in the delinquency process. On executing the C1-DPMON batch, the system checks whether the delinquency process meets the cancel criteria. If so, the system will change the status of the delinquency process to a status (for example, Canceled) which is specified in the Delinquency Process Canceled Status attribute of the delinquency process preference.

The system may receive a payment or an adjustment against the overdue bill for which an advance deposit delinquency process is created. In such case, the system behaves in the following manner depending on the status of the delinquency process:

• If a payment or an adjustment is made when a delinquency process is in the Initiated, Delinquency In Progress, or On Hold status, the status of debit adjustments (if any) made against the payments, the status of the credit adjustment (if any) used to offset the overdue bills, and the status of the offset request adjustments (if any) is changed to Canceled. The status of the delinquency process is changed to the value (for example, Canceled) specified in the Delinquency Process Canceled Status attribute of the delinquency process preference. In addition, the status of the offset request (if any) is changed to Unapplied Offset or Defer Unapplied. For more information, see Canceling a Delinquency Process and Notification on Advance Deposit Cancellation.

• If a payment or an adjustment is made when an advance deposit delinquency process is in the Canceled status, no action takes place on the advance deposit delinquency process.

However, if the payment or adjustment is canceled due to any reason, the system executes the C1-CDPPAYCAN or C1-DPADJCAN algorithm attached to the customer class or adjustment type, respectively, to resume the delinquency process. For more information on how the delinquency process is automatically resumed, see Resuming a Delinquency Process.