Canceling a Delinquency Process

Prerequisites

To cancel a delinquency process, you should have:

  • Cancelation reasons defined in the application.

Procedure

To cancel a delinquency process:

  1. Search for the delinquency process in the Delinquency Process Search screen.
  2. In the Search Results section, click the link in the Delinquency Process Information column corresponding to the delinquency process that you want to cancel.
    The Delinquency Process screen appears.
  3. Click the Cancel button in the upper right corner of the Delinquency Process Information section.

    The Initiate Cancel for Delinquency Process window appears. It contains the following fields:

    Field Name Field Description Mandatory (Yes or No)
    Delinquency Process Information Displays information about the delinquency process. Not applicable
    Status Reason Used to indicate the reason why you want to cancel the delinquency process. Yes
    Comments Used to specify additional information while canceling the delinquency process. No
    Tip: Alternatively, you can cancel a delinquency process by clicking the Cancel (The Cancel Icon) icon in the Cancel column corresponding to the delinquency process.
    Note: The Cancel button appears when the status of the delinquency process is either Initiated, Delinquency In Progress, or On Hold.
  4. Select the cancelation reason from the Status Reason list.
  5. Enter the comments in the Comments field, if required.
  6. Click Save.
    The status of the delinquency process is changed to Canceled.

Related Topics

For more information on... See...
How to search for a delinquency process Searching for a Delinquency Process
Delinquency Process screen Delinquency Process (Used for Viewing)