Bill Route Method - Contact Method Mapping Preference

A routing method - contact method mapping preference enables you to map a bill routing method to a preferred contact method. The system will then derive the preferred contact method for the bill routing method from the routing method - contact method mapping preference while creating a customer contact for a person or an account during the delinquency management.

In case you offer the Delinquency Management feature to both the fully insured group and individual customers, the system will use the same routing method - contact method mapping preference for both the fully insured group business and the fully insured individual business. The system considers the routing method - contact method mapping preference which is specified in the Routing Method - Contact Method Mapping option type of the DELINPROC feature configuration.

You can define, edit, delete, and copy a routing method - contact method mapping preference using the C1_​BillRouteCntMethMap business object through the Field Mapping screen. While creating a routing method - contact method mapping preference, you can specify the following attributes:

• Bill Routing Method - Used to indicate the bill routing method for which you want to map the preferred contact method. Here, the list includes all the values which are defined in the BILL_​RTG_​METH_​FLG lookup field.

• Preferred Contact Method - Used to indicate the preferred contact method for the bill routing method. Here, the list includes all the values which are defined in the CONTACT_​METH_​FLG lookup field.

For more information about the attribute, see Defining a Bill Route Method - Contact Method Mapping Preference

You can define, edit, delete, and copy a bill route method - contact method mapping preference through the Field Mapping screen.

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