Defining a Bill Route Method - Contact Method Mapping Preference

Prerequisites

To define a bill route method - contact method mapping preference, you should have:

  • Values defined in the MAP_​ENTITY_​FLG lookup field

  • Values defined in the FIELD_​CAT_​FLG lookup field

  • The Bill Route Method - Contact Method Mapping (C1_​BillRouteCntMethMap) business object defined in the application

Procedure

To define a bill route method - contact method mapping preference:

  1. Click the Admin link in the Application toolbar.
    A list appears.
  2. From the Admin menu, select F and then click Field Mapping.
    A sub-menu appears.
  3. Click the Add option from the Field Mapping sub-menu.

    The Select Business Object screen appears. It contains the following field:

    Field Name Field Description Mandatory (Yes or No)
    Field Mapping Business Object Used to indicate the business object using which you want to create the billing preference. The valid values are:

    • Bill Route Method - Contact Method Mapping

    • Field Mapping

    • Medicare Plan Benefit Package

    • Membership Status Reason Mapping

    		 Yes
    Note: Alternatively, you can access the Select Business Object screen by clicking the Add button in the Page Title area of the Field Mapping screen.
  4. Select the Bill Route Method - Contact Method Mapping option from the Field Mapping Business Object list.
  5. Click OK.

    The Bill Route Method - Contact Method Mapping screen appears. It contains the following sections:

    • Main - Used to specify basic details of the bill route method - contact method mapping preference. It contains the following fields:

      Field Name Field Description Mandatory (Yes or No)
      Preference Used to specify the bill route method - contact method mapping preference. Yes
      Description Used to specify the description for the bill route method - contact method mapping preference. Yes

    • Bill Route Method - Contact Method Mapping - Used to set the bill routing and preferred contact method in the bill route method - contact method mapping preference. This section contains the following fields:

      Field Name Field Description Mandatory (Yes or No)
      Bill Routing Method Used to indicate the bill routing method for which you want to map the preferred contact method.
      Note: Here, the list includes all the values which are defined in the BILL_​RTG_​METH_​FLG lookup field.
      		 Yes
      Preferred Contact Method Used to indicate the preferred contact method for the bill routing method.
      Note: Here, the list includes all the values which are defined in the CONTACT_​METH_​FLG lookup field.
      		 Yes
      Note:

      If a preference is defined using the C1_​BillRouteCntMethMap business object, the system will derive the preferred contact method for the bill routing method from the preference while creating a customer contact for the delinquent account.

      While defining a bill route method - contact method mapping preference, you must set at least one bill routing and preferred contact method in the bill route method contact method mapping preference.

  6. Enter the required details in the Main section.
  7. Select the required bill routing and preferred contact method from the respective fields.
  8. If you want to set more than one bill routing and preferred contact method in the bill route method - contact method mapping preference, click the Add (The Add Icon) icon and then repeat step 8.
    Note: However, if you want to remove a bill routing and preferred contact method from the bill route method - contact method mapping preference, click the Delete (The Delete Icon) icon corresponding to the bill routing and preferred contact method.
  9. Click Save.
    The bill route method - contact method mapping preference is defined.

Related Topics

For more information on... See...
Field Mapping screen Field Mapping