1 Store Connect Overview

Purpose: Use Store Connect to accept, pick, and confirm fulfillment for orders that Oracle Retail Order Broker has assigned to your store location. Order types you can fulfill through Store Connect are:

• Delivery orders: The order needs to be shipped to the customer.

• Pickup orders: The customer comes to the store to pick up the order.

Your system administrator determines whether your current store location can fulfill delivery orders, pickup orders, or both.

Logging into Store Connect: If you are assigned to more than one store location, then you need to select the store location where you are currently working when you log into Store Connect. If you need to change store locations after logging in (for example, if you logged into store A and you meant to log into store B), you need to log out of Store Connect and then log back in.

Order processing steps: The steps in processing a delivery or pickup order are described briefly below. Note that, with the exception of the All Orders screen and the View Full Order screen, the screens mentioned below display orders and items only if they are assigned to your current store location.

1. Accept order: When you first log into Store Connect, you see the New Orders screen. You can accept one or more delivery or pickup orders for processing from this screen. You can also accept an individual new order at the View Order screen.

   Depending on the configuration for your organization and your store location, a Pick List Pull Sheet may be generated for you to use when picking one or more orders.

2. Pick order: You can pick the items for an accepted delivery or pickup order by selecting it at the Ready to Pick screen and advancing to the Pick Order screen. The option to pick an order is also available at the View Order screen, if the order has been accepted. The customer receives an email notification when you pick a pickup order.

3. Fulfill order:

   • Shipping a delivery order: You can ship a picked delivery order by selecting the order at the Ready to Ship screen and advancing to the Ship Order screen. Depending on the configuration for your organization and your store location, you can use either normal shipping, or manual shipping.

     The weight, box size, and carrier are all required; also, for manual shipping, you need to enter the tracking number.

     Depending on the configuration for your organization, you can perform a partial shipment if, for example, an item on the order is not currently available, or an item that you already picked is damaged. The barcode shipping label can also be generated at shipment if configured for your organization and if you are using normal shipping.

   • Picking up a pickup order: You can confirm pickup for a pickup order by selecting the order at the Ready to Pick Up screen and advancing to the Pick Up Order screen.

     Depending on the configuration for your organization, you can perform a partial pickup if, for example, the customer is prepared to pick up one item on the order but would like to return tomorrow for another, larger item.

After fulfillment: When you ship a delivery order or confirm that the customer has picked up a pickup order, the order is no longer displayed in Store Connect, although you can still review it through the All Orders screen. When a delivery order is fully or partially shipped, the customer receives a shipment confirmation email.

Packing slip: At any of the above steps, the Packing Slip may be generated automatically, based on the configuration for your organization. You can also generate the Packing Slip on demand, after the order is accepted and is still open, by selecting View Packing Documents from More Options () at the bottom right of the screen.

Canceling an order or item: You can cancel an order if the customer does not want to receive it. Order Broker does not attempt to find another location for the order. You need to specify the reason for the cancellation.

If your organization supports it, you can cancel individual items on an order, or a partial quantity of an item. Otherwise, you need to cancel the entire order.

Rejecting an order or order line: You can reject an order if the items are not available at your current store location. If it’s a delivery order, Order Broker attempts to find another location to ship the items to the customer. If it’s a pickup order, the order is not reassigned.

If your organization supports it, you can reject individual items on an order, or a partial quantity of an item. Otherwise, you need to reject the entire order.

Summary of generated documents: Depending on the configuration for your organization and store location, Store Connect generates the following documents. You can print them using the standard print options in your browser.

• Pick List Pull Sheet: Designed to help you pick the items for new orders when you accept them.

• Packing Slip: Can be included in the carton for shipment of a delivery order, or with the items on a pickup order.

• Barcode shipping label: Can be attached to the carton for shipment of a delivery order. Generated only when you use normal shipping and if configured for your organization.

Email summary: Store Connect generates the following types of emails to the customer:

• pickup ready notification: Generated when a pickup order is picked.

• pickup ready reminder: Generated if your organization supports it. These emails might be scheduled to go out every day, or at some other interval, until the customer picks up the order.

• shipment confirmation: Generated when a delivery order is shipped. Includes the tracking number, and indicates which items are included in the shipment.

Session timeout: If your Store Connect session is inactive for an amount of time defined by your system administrator, you see a warning window indicating when the session will time out. If your session remains inactive and your session times out, you can log back in, and will need to select your current store location again.

If you have another session for a related application, such as Order Broker, when you log out or are timed out of one application in the same browser, you are logged out of all related applications. Then if you log back into one application, you are also logged back into the others.