Customer Experience: Flat Rate Load Shifting Report Emails

Customers who participate in the Flat Rate Load Shifting Report email program receive one of the following email types each week:

• Introduction emails
• Weekly emails
• Post-Bill Report emails

Each email is comprised of individual modules.

Note:

Oracle recommends using the default order of the modules, as the emails were designed to be read from top to bottom, to provide the reader with an easy-to-understand message about their energy use. The default order of the modules for each email is listed in the following topics.

Introduction Emails

The Introduction email is the first weekly email customers receive as part of the program. This email is designed to welcome customers to the program,

The Introduction email contains the following modules, in the order listed:

• Header and Subject Lines
• Introduction module
• Transition module (in Welcome state)
• Weekly Comparison module
• 24 Hour Chart for Flat Rates module
• Big Appliances module
• Footer

This image shows an example of the Introduction email:

Weekly Emails

The Weekly Flat Rate Load Shifting Report email is delivered to customers at the end of each week. It provides a comparison between electricity spending during the current week and the previous week. The email also includes

Customers begin receiving the Weekly Flat Rate Load Shifting Report email after they receive their Introduction email, and do not receive the weekly email in weeks when they receive the Post-Bill Report email.

The Weekly Flat Rate Load Shifting Report email contains these modules, in the order listed:

• Header and Subject Lines
• Introduction module
• Weekly Comparison module
• 24 Hour Chart for Flat Rates module
• Flat Rate Disaggregation module
• Personalized Tips
• Footer

This image shows an example of the weekly email:

Post-Bill Report Email

The Post-Bill Report is delivered to customers at the end of each month. The report helps customers understand which appliances they are using during peak hours, and how that usage contributes to their energy charges. It includes a.

By default, the Post-Bill Report emails contain these modules, in the order listed:

• Header and Subject Lines
• Introduction module
• Post-Bill Comparison module
• Shift Nudge module
• Flat Rate Disaggregation module (Post-Bill Report Variation)
• Personalized Tips
• Footer

This image shows an example of the Post-Bill Report email: