Index

A

about
  service lines link
about concurrent programs link
additional access privileges link
administrator workbench
  overview link
applying default values link
assigning
  sales credits link

B

billing
  overview link
billing and shipping contracts link
billing levels link
billing profiles
  creating link
billing schedule
  specifying link link link
billing schedules
  updating link
billing schedules on renewed contracts link

C

cascading service price link
changing contract status link
charging
  flat fee link
  on fixed quantity link
  reported or estimated usage link
charging a customer link
charging the customer link
communications
  enabling templates link
concurrent programs link
  about link
  overview link
contingencies link
Contract
  creating link
  creating a template link
  effectivity and maximum duration link
  entering parties link
  renewing link
contract
  accepting link
  declining link
  extending without repricing link
  publishing link
  specifying grace period link
  submitting for approval link
  updating link
contract approval workflow link
contract extensions link
contract history
  viewing link
contract item types
  about link
contract life cycle
  managing link
contract line
  canceling link
  extending link
  renewal link
  terminating link
contract line entry link
contract renewals link link
contract revenue link
contract subline
  canceling link
  extending link
  terminating link
contract versions
  comparing link
contract-specific data link
Contracts
  copying information link
  entering defaults link
contracts
  approving link link
  bookmarking link
  renewing manually link
  searching link
  signing link
  tracking link
cotermination link
cotermination date
  applying link
counter
  entering link
covering
  customer accounts link
  inventory items link
  parties link
  party sites link
  systems with a service link
created contacts
  viewing link
Creating
  Billing Schedule link
creating
  contract line contact link
  customer contact record link
creating groups link
credit generation link
customer acceptance portal
  opening link
  overview link
customer e-mail templates
  about link
customer product
  covering link
  entering link

D

data definition structure
  viewing link
defining
  grace period link
defining standard coverage link

E

E-mail attachments
  creating templates link
  enabling templates link
Entering
  Billing Stream link
  tax exemptions link
entering
  billing account and address link
  billing schedules link
  contract defaults link
  price list link
  service line link
  service lines link
  shipping account and address link
entering party contacts link
entering subscription line
  overview link
entering usage lines
  overview link
event driven renewal process link
evergreen renewals link
extended contract
  repricing link
extending
  contract line link
  contract subline link

F

finding contracts
  bookmarked link
  by status link
  recently accessed link

G

grace periods
  about link

H

holding credits link
how termination works link

I

Import
  Service Contracts link
individual activities
  scheduling link
Invoice
  omitting a line link
invoice details
  viewing link
invoice history
  viewing link
invoice text
  specifying link

L

layout template link
line level cancellation link

M

maintaining pricing attributes link
maintenance program
  viewing link
managing contract negotiation link
manual renewals link
modifying
  customer contact record link
modifying multiple contracts link
multiple activities
  scheduling link
multiple contracts
  consolidating for renewal link
  terminating link

N

negotiation
  phases link
  workflow link
notes
  how to use link
  using link
  viewing link

O

online renewals link
Oracle Service Contracts
  overview link
Ordering service in Order Management link
organizing contracts link
original price list
  reverting link
Overview
  Billing Schedules link
overview
  default levels link

P

Party Sites link
  browsing link
payment by credit card link
  specifying link
payment method link
  specifying link
PDF attachments
  viewing link
preventive maintenance
  scheduling link
price
  manually adjusting link
price adjustments
  entering link
  overview link
price breaks
  point
    range link
  prorated link
  prorating link
pricing link
programs
  running link
purchase order link
  requiring link
purchase order number link
  specifying link

Q

quality assurance check
  about link
  running link
quality assurance checklist link
quote letters
  sending by email link

R

receivables transaction type link
recording usage link
reminders
  enabling link
  suppressing link
removing a contract link
renewal
  event-driven link
  specifying link
renewals
  allowing grace period link
renewed contract
  specifying grace period link
renewed contract pricing
  specifying link
renewed contracts
  pricing link
renewing contracts manually link
reports
  about link
  running link
repricing a service link
reprocessing orders link
requiring a purchase order link
restricting how items are used link
running reports
  overview link
running reports and programs link

S

sales credits link
  assigning link
sample marked-up documents
  viewing link
schedule of shipments
  specifying link
schedule streams link
scheduled service dates
  updating link
Searching
  for a contract or template link
service
  coverage link
  modifying coverage link
  seasonal or peak period link
  updating link
Service Contract
  elements link
  managing life cycle link
service contract notes
  adding link
service contracts
  overview link
service coverage
  levels link
service coverage notes
  adding to service coverage link
  adding to standard coverage link
service items
  creating link
service line link
service lines
  adding link
  ending link
serviceable products
  defining link
set up
  system profile link
setup
  defaults for contract renewal link
shipment status
  viewing link
special price breaks
  creating link
  deleting link
specifying
  contract term link
standard coverage
  copying into new coverage link
  defining link
  modifying for existing contracts link
  modifying for new contracts link
  overview link
  specifying link
starting counter reading
  entering link
subscription
  cotermination date link
subscription items
  creating link
subscription line
  entering link
subscription price
  adjusting link
subscription template
  setting up link
subscription templates
  overview link
subscriptions
  about link
Suspending Billing for a Contract link

T

tax status
  specifying link
template
  registering link
  uploading link
template sets link
templates for customer communications
  creating link
templates for e-mails to customer
  overview link
terminating a contract link
terminating contract
  restrictions link
terminating contracts
  about link
  overview link
terminating multiple contracts link
termination link
  how it works link
  reversing process link
  roll back process link
termination reasons link
troubleshooting errors link

U

updating multiple contracts link
usage group
  entering link
usage items
  creating link
usage line
  entering link
using notes link

V

value of contract
  viewing link
viewing
  notifications link
viewing contracts
  by Sales Order Number link
viewing notes link
viewing pricing details link

W

warranty dates
  changing link
warranty items
  creating link