Chart Style: This is used in conjunction with the Series Style field to specify the properties of the chart displayed by the widget.

The PollingSyndication widget uses YUI Library’s Charts Control to generate the charts. This field defines properties of the chart itself, such as fonts, borders, colors, and grid lines.

For more information about this field, please refer to the Configuring polling widgets section of the RightNow online documentation.

Note: The YUI Charts Control requires Adobe Flash player, which means that certain mobile devices are unable to display charts.

Chart Type: This is used to specify the type of chart used to display the results of the poll.

Cookie Duration: This is used to specify the life (in days) of the cookie that is used to prevent the survey being offered again if the visitor returns to the page in the future. Subsequent visits to the site when the cookie is active will display only the survey results instead of the survey question that appeared on the first visit.

Div ID: This is a required field and is used to specify the div element that defines where you want the survey to appear on the page. If you have multiple PollingSyndication widgets on a page, each widget must have a unique Div ID value.

Note: If the div element specified here does not exist on the page, Engagement Engine creates a div with the ID given here and adds it to the end of the DOM.

Frequency: This is used to specify what percentage of visitors to your site will be offered the survey. This attribute applies only to modal polls.

Widget ID: This is used to specify the widget that should be displayed to the visitor. Clicking the Edit button displays a new window that you can use to add or delete a widget ID from the list of available widgets as required.

Modal: This is used to specify if the survey displayed is a modal survey. Defining the survey as modal means that customers must deliberately close the window to reactivate the page they were on. The survey dialog remains in the middle of the page even if scrolling occurs.

Poll logic: This is used to specify whether polling logic is activated for this widget. A JavaScript event, evt_showPoll, lets you use logic to display the polling widget when modal polls are enabled. If this check box is checked, the polling dialog does not display unless the evt_showPoll event is triggered. You must add code to define the condition that triggers the event.

For more information about this field, including an example of the code used to define the condition that triggers the event, please refer to the Poll logic section of the RightNow online documentation.

Seconds until Poll pops up: This is used to specify the time in seconds until the dialog is opened. This field is only used with modal polls.

Series Style: This is used in conjunction with the Chart Style field to specify the properties of the chart displayed by the widget.

The PollingSyndication widget uses YUI Library’s Charts Control to generate the charts. This field defines how the data is displayed, for example, the color of the wedges in a pie chart or bars in a bar chart.

Survey ID: This is used to specify which survey is associated with the widget.

Test mode: This is used to specify whether test mode is enabled for this widget. When test mode is enabled, you can test the polling widgets without worrying that your sample poll selections are skewing actual customer results. No statistics are collected in test mode.