The system watches for the order fulfillment system to indicate that the status of an order has changed in any one of the following ways:
The order has been completed.
The order contains an item that is unavailable.
A customer has cancelled the order.
The order is in a waiting state, requiring attention from someone involved in the order fulfillment process; for example, the system may have been unable to process the customer’s credit card information and must wait for a customer service representative to take appropriate action.
You can use the optional parameters within this element to define the change that you want to trigger this element.
Example: Order Changes where Sub type is Order Was Removed. This element watches for ATG Commerce to indicate that a customer has cancelled an order.
Technical note: This element is triggered when the ScenarioManager receives an OrderModified message sent by the OrderChangeHandler. For more information, see the Configuring the Order Fulfillment Framework chapter in the ATG Commerce Programming Guide.
