Many end-to-end business processes require human interactions with the process. For example, humans may be needed for approvals, exception management, or performing activities required to advance the business process. The human workflow component provides the following features:
Human interactions with processes, including assignment and routing of tasks to the correct users or groups
Deadlines, escalations, notifications, and other features required for ensuring the timely performance of a task (human task activity)
Presentation of tasks to end users through a variety of mechanisms, including a worklist application (Oracle BPM Worklist)
Organization, filtering, prioritization, and other features required for end users to productively perform their tasks
Reports, reassignments, load balancing, and other features required by supervisors and business owners to manage the performance of tasks
The graphic shows an overview of human workflow: