Service Center is a UI console that agents use when working with customers. The functionality of the console is determined by the applications that are installed in your environment. The following applications use, work or are displayed within Service Center:
Oracle ATG Web Commerce Service Center – allows agents to assist customers with purchases from a Commerce environment. Information is presented on both customers and orders, as well as catalogs, price lists and promotions. For additional information, refer to the ATG Commerce Service Center Installation and Programming Guide
ATG Ticketing – allows agents to create, work with, and track work that is performed for Commerce Service Center. Allows supervisors to monitor and manage escalations, as well as to assign work. For additional information, refer to the ATG Ticketing User Guide
Oracle ATG Web Commerce Search – allows agents to search for information in Commerce Service Center. Search allows administrators to create projects that index, track and search for specific data. While this application does not provide a specific UI, it integrates with Service Center’s core code to provide customization of search criteria. For additional information, refer to the ATG Search Installation and Configuration Guide
