changeTab

Change to the specified tab on the client-side only. Must be called in conjunction with a server-side call to atgSubmitAction that specifies the ID of a valid tab defined in the UI framework.

Arguments:
tabId – ID of the tab to make the current tab

toggleSidebar

Changes and restores the state of the sidebar from the default expanded view showing all of the helpful panels to a minimized view showing a vertical bar.

Arguments:
none

selectTabbedPanel

Selects the specified panel in a row of tabbed panels as the current panel.

Arguments:
panelId – ID of the panel to make the current panel
nextStepsId – ID of the next steps
nextStepsPanelId – optional ID of the next steps panel

togglePanel

Removes or restores the specified side panel. Removed panels are taken out of the display and moved to a link in the Available Panels panel. Clicking the link in Available Panels restores the panel to its original position.

Arguments:
panelId – ID of the panel to toggle

togglePanelsToTabs

Moves a panel to or from a row of tabbed panels.

Arguments:
panelId – ID of panel to move to tabs
panelStackId – ID of panel stack that contains the panel to move to tabs

togglePanelContent

Shows and hides the content area of a panel. The title bar of the panel remains in place.

Arguments:
panelId – ID of the panel to toggle

startCall

Initiates a new agent session with a customer without ending the existing session.

endCall

Terminates the existing agent session with the customer.

endAndStartCall

Initiates a new agent session with a customer and terminates the existing session.