If the new step fits into one of the pre-existing paths, such as modify order or returns, add a new properties file to the configuration. If necessary, create a new JSP file. Pre-existing paths are indicated by the use of a task-based name, such as
exchange,modify,return,template,completeandsubmitted.The properties files have the following entries:
page=indicates the JSP file to display when the agent is in the step. If necessary, add a new JSP file and add it to thepageentrycontent=indicates the Web application that contains your JSP files. If you do not indicate the Web application, then the application server will try to find your new JSP in the DCS-CSR-UI Web application. Placing your JSP in the DCS-CSR-UI Web application for testing is appropriate, but JSPs should be moved into your own Web application for production. Additionally, this will prevent your JSPs from being overwritten during any subsequent patch upgradesvisibleWhenInSteps=is a comma separated list of the steps where the JSP should be displayed. The panel stack’s ID is used to identify the step. Use this for paths where steps appear immediately after the step on which the agent is working. Leave the list blank if the step should always remain visiblecompleteWhenInSteps=is a comma separated list of the steps where the step should be in thecompletestate. Completion is indicated when the step shifts from showing edit links to display the text “complete”. These steps are performed after the step in which the agent is working. Leave the list empty if the step is always complete
Edit the properties files of the other steps in the path to provide information on the new step. For example, add the ID of the new step to the
visibleWhenInSteps=list of the stepsbeforethis new step in the path when the agent is in the new step.Ensure that one of the panels in the new panel stack calls the JavaScript function
atg.progress.update('someIdStringHere'), passing the ID of the panel stack. This lets the progress bar know it needs to update itself, and indicates where the agent is in the process.To add the JSP into your Web applications, modify the Nucleus configuration properties files to identify which Web-app contains the JSP file. For example:
path=/panels/ordersummary/specialOffers.jsp
context=/my-web-app
