The Order Summary panel, which is available to the agent when using the Commerce page, displays order status information. It also presents links based on the state of the order and where the agent is in the order process. The Order Summary display is triggered when the agent performs a specific action or navigates to a specific page.
Note: Page navigation changes take precedence over action changes.
The following actions trigger an update of the Order Summary display:
Select an order, which also changes the active order in the global context area
Add a product to the shopping cart
Cancel an exchange from within the exchange process
Cancel a refund from within the refund process
The following processes trigger an update of the Order Summary display:
Modification of an order on the Shopping Cart, Shipping Address, Shipping Method, Billing, Review Order and Confirmation pages
Scheduling a new or updating an existing schedule using the Schedule page
A Return using Return Items, Return Type or the Return Confirmation pages
Exchanges
To customize the Order Summary panel, override the Nucleus configuration files located in the config/atg/commerce/custsvc/ordersummary directory. Then copy and modify the JSP files in DCS-CSR-UI.war/panels/ordersummary.
