The global context area is rendered using the /Service-UI/framework/Agent/j2ee-apps/Agent
/ServiceFramework/templates/globalContentArea.jsp file. The file renders the global context area layout, including the call and messages buttons and placeholders for the NavContainer components. This directory also contains the callButtons.jsp and messages.jsp files that render the call buttons and the messages widgets respectively. The generic rendering pages are stored in the /Service-UI/framework/Agent/j2ee-apps/Agent/ServiceFramework/include/navigation folder. The following diagram shows the relationships between the JSP files:

Navigation items are rendered using a hierarchy of navigational objects and JSPs files. At the top level is the NavContainer.jps, which is typically called from globalContentArea.jsp. The NavContainer object to be rendered is imported and passed along to the navContainer.jsp file.