User profiles contain an extension that allows you to set appeasement limits in multiple values. Limits can be set per currency. If no appeasement limit is set, the limit will default to the appeasement limits set in the CSRConfigurator
component.
By default, the appeasement limit for individuals is set to -1 in US Dollars. This removes all appeasement verification.
To Modify an Agent’s Appeasement Limit
Open the BCC Home page > Personalization > Internal Users panel. Select the agent.
Scroll to the General pane.
Click the Add button to add the appeasement limits. Enter the appeasement limit key and value.
Save the agent’s profile.