There is no license requirement for Click to Call. However, you must have an active Click to Call account. Contact your Oracle Support representative for further information.
The following modules are required to run Click to Call and should be installed on the agent-facing server:
DCS-CSR.ClickToConnect
Service.ClickToConnect
The following modules should be installed on the customer-facing server:
DCS.ClickToConnect
Refer to the Oracle Live Help On Demand documentation for information on Oracle Live Help On Demand Webcare and Oracle Live Help On Demand Agent Console requirements.