A new browser window that contains the predefined URL is rendered using client-side integration with the Agent Console. Integration between the Agent Console and Commerce Service Center is regulated using a hash key.

To create the browser window that links your Live Help On Demand system to both the Commerce Service Center and Click to Call systems, you must define an integration panel in the Agent Console. Refer to the Oracle Live Help On Demand Agent Console User Guide for detailed information on configuring Commerce Service Center integration with authentication and hash functions.