Commerce Service Center comes preconfigured with four global roles for setting access rights granted to agents. The Commerce Service Center roles use these roles as template to simplify their configuration:
csrTicketing– Includes the access rights necessary to access the Commerce Service Center application and to use the ticketing componentscsrOrders– Includes the access rights needed to create and modify orders. In addition, this role includescsrTicketingas a template role, so all ticketing access rights are included. This role also includes the access rights necessary to grant promotions using the Promotions Browser. This role does not provide authorization to create new customer profiles, or the other rights specific tocsrProfilescsrProfiles– Includes the access rights needed to create and modify customer profiles, set up and review gift lists and respond to customers via e-mail. In addition, this role includescsrTicketingas a template role, so all ticketing access rights are included. This role does not include the scheduling access rights that are included incsrOrderscsrManager– Includes all of the rights within bothcsrOrders(and thuscsrTicketing) andcsrProfiles, as well as allowing price overrides
For a list of all access rights for each role, and a description of the access right, refer toAppendix B, Commerce Service Center Access Rights Comparison.
When you create an agent’s profile in the Internal User Profile Repository, you assign the agent a role that corresponds to the tasks the agent is authorized to perform. For example, a typical agent may be able to create and modify orders, but only a manager can override prices and issue credits.
