By default, you can define what constitutes an abandoned and lost order using the following criteria:

You set these criteria for abandoned and lost orders in the following properties of the /atg/commerce/order/abandoned/AbandonedOrderService component:

For the default values of these properties, see Configuring AbandonedOrderService later in this chapter. Note that an amount specified in the AbandonedOrderService.minimumAmount property is used as a criterion when detecting both abandoned and lost orders.

You may want to define different types of abandoned or lost orders. For example, you may want to differentiate between high-priced and low-priced abandoned orders in order to respond differently to each type. For information on this type of customization, see Customizations and Extensions.