What's New in OPERA > V5.0.04.03
The following gives a brief description of New Features introduced in OPERA.
This new permission gives access to the ‘Room Move Reasons’ configuration menu item to add, edit, and delete Room Move Reasons.
Three fields have been added to the Arrivals Detailed report (res_detail): ‘Previous Nights’, ‘Total nights across Chain’, and ‘Total stays across Chain’. This provides accurate reporting of Stay Information in a multi hotel environment for the current year or all years.
Modifications have been made to the package elements functionality by adding Days of the Week, Long Information text area, and minimum advance booking days on the package, making it is easier to control the availability, selling, and associating a package directly with a reservation. Also a validation of the availability of the item inventory if attached to a package and includes that package code in the LOV when the item is available.
OPERA allows emailing the folio at the time of settlement of a billing window to multiple email addresses based on the other profiles that may be associated with the reservation.
The Refresh Package Prices utility allows users to quickly apply the price and allowance changes to several reservations at a time without having to access each reservation. This applies to the modified price and allowance.
This functionality allows users to manage Buy X # of Nights, Get Y # of Nights Free promotions (BxGy) for specific Rate Codes. This incorporates the ability to define a required length of stay a guest must stay in order to receive free nights. Users can also define the repeat rhythm within a stay and/or within the sell segment. This will eliminate users having to manually track and manage BxGy initiatives.
This enhanced check out process internally handles the payment postings and billing windows settlement based on the associated payment methods without users having to respond to any additional prompts or messages. This speeds up the check out process for Due Out reservations and eliminates the need for guests to visit the front desk and minimizes the user interaction with the system.
This enhancement enables associates to manage, record, track, indicate reconciliation measures, and report on service incidents encountered by their guests. When a new incident is logged, it can be associated to the Room Number, Reservation, and Guest Profile. Service Request configuration will offer categories to classify service incidents. Reports will be generated to help alert the hotel to address service incidents in a timely manner. When there is an open Service Request, users will be aware of it from the main OPERA screens, assisting in driving resolution in a more efficient manner. This functionality will help the property track issues on a Room Number level, Reservation level, and Guest Profile level.
This enhancement modifies the ‘Reinstate’ process. For Early Departure reservations, OPERA reassigns the Departure Date that existed on the reservation prior to the Check Out (Early Departure).
OPERA now supports the use of a UPC scanner to identify and post articles, making the process faster and easier. Also, a Welcome offer selection process has been introduced. When a guest checks in to the hotel, certain choices can be offered as a Welcome Offer to the guest.
The Enhanced Room Assignment functionality allows users to perform an automated assignment of rooms during pre-arrival planning or at the time of arrival. The rooms assigned See Detailswill be based on Rate Codes, Room Features, Specials, and Rewards Guest Value, therefore ensuring the best room is assigned to the most valuable guest.
The Task Assignment Workflow functionality provides the ability and flexibility to automate the full process of creating Task Assignment sheets (breaking out the house), such as setting up new rules, default values on rooms, facility tasks, and room features. This will optimize productivity, credit values, and provide an efficient way to equitably distribute the workload.
Specify the calculation rounding when the Percentage radio button is selected: UP, DOWN, or NONE. This applies for both inclusive and exclusive taxes.
OPERA can include Traces on the Housekeeping Task Sheet Report Style 9. The Traces will appear in a separate line on the sheets and the user can choose which Departments’ Traces to include.
The Block Code of the Reservation can be displayed on the Housekeeping Task Sheet Reports for Styles 8, 8L, 9, and 9L.
Additional Global Alerts configuration screen tags were added: Arrival Date, Departure Date, and Title.
Added support for the IDTech Encrypted Credit Card Swipe Device with the OPERA Credit Card Vault Function for vendors that support the OPERA Generic HTTPS Credit Card Specification.
The Readerboard IFC Configuration has been enhanced to allow additional Event information to be added to the export file. A new tab ‘Export Data’ is available for the EXP IFC Type where a user with permission can choose additional fields for Event data to be sent along with the existing mandatory fields.
Added a message for credit card reversals that go to vendors that support OPERA’s Generic XML CC specification when the CHIP AND PIN Payment Types are defined for the Authorization Reversal functionality.
Added the Bill Display Options and Wakeup Call Options from the IFC configuration General tab to the MSC and MBS IFC Types.
The following changes have been made to Event Forecasting:
2. Forecasting Consumption Menus
3. Copying Event Forecast Figures
A new application setting General>SPLIT POTENTIALS is now available when the application function General>POTENTIALS is active. When SPLIT POTENTIALS gets activated, it is possible to load potential forecast figures split by group and non-group forecasts. This new distinction can also be left blank, in which case the potential forecast would be considered combined.
On the Potential main screen statistics area, a new filter 'Split' is available. If left blank the total sum of all existing potential and actual figures for the selected time period and properties will be calculated. If 'Group' is selected, only the potential forecast record of type group, and actual group reservations will be considered in the statistics section. If 'Non-Group' is selected, only the potential forecast records of type non-group, and actual individual reservations will be considered in the statistics section.
The Potential vs Actual Summary report (REP_POT_SUMMARY) and the Potential vs Actual Comparison report (REP_POT_ACT), are using the existing filter 'Actuals' (values: Group, Non-Group, Both) to also filter the potential forecast records by the same value, if the new application parameter General>SPLIT POTENTIALS is active.
The field TAX TYPE has been made available on the Business Block Details Tab. If a Tax Type is defined on the Business Block, it will default to the PM reservation on creation of the PM. The Tax Type field can be defaulted through Field Defaultsand is available for the REP_CONT_MERGE contract.
Resources can be added, edited and deleted from multiple Events at the same time. When more than one event is marked for selection in the Event Resources screen (EV_RESOURCE), any Menu or Item Resource they have in common will be displayed in the bottom grid. If changes or deletions are made to those Resources, the change will be made to all of the marked Events. If a Menu or Item Resource is added while multiple Events are selected, the Resource will be added to all of the marked Events.
The following reports have a new check box 'Display Discounts' on the report parameter screen.
When this check box is selected, two new columns will show the original unit price and the discount % for each revenue line of the appropriate report. If no discount was applied, the original unit price and the unit price will show the same amount. The reports will also display a new message at the bottom of the report, showing the total discount amount applied. If the check box is unselected, the reports will print without the two new columns and without the discount total at the end of the report (as in previous releases).
Rate Codes and e-certificates can now be created as a benefit. Users granted the OCIS E-CERTIFICATE EXTEND permission will be able to extend e-certificates.
The OPERA BENEFITS global parameter allows users to apply multiple benefits to one reservation in OPERA.
A new "Benefits" check box and "Benefits" button has been added to the E-Certificate Type screen to allow users to attach a benefit rate and configure a number of nights for the e-certificate.
Benefit rate codes can now be created and attached to a promotion code. To attach a benefit configuration to the promotion code, users can select the new "Benefit" check box. Upon selection of the Benefits check box, a new "Benefits" button will display allowing the user to attach a benefit rate and number of nights to the promotion code. An "Inactivate" button allows users to flag which coupons to inactivate.
The Consume Benefits feature allows users to retro apply OPERA benefits (in the form of e-certificates and coupons) to a reservation. The Consume Benefits feature is available when the Reservations > OPERA Benefits application parameter is active and the user is granted the Reservations > OPERA Benefits Consume permission. Additionally, the reservation must be checked out for this feature to be available.
An RTC option has been added to the Membership Point Calculation Rule screen. This can be selected to calculate membership points based on the "room to charge" for the stay and not the actual room type in which the member stayed. Membership Room Groups with attached room types can be set up and assigned to Point Calculation Rules. As a result, Membership points can now be calculated based on the RTC field on the Reservation screen.
A "TMR" option is available under the Calc Period tab on the Membership Type Setup screen to activate tier management reset functionality for the membership level. If a member is upgraded, downgraded or renewed, the membership tier points will be reset.
When the TMR option is selected, a new "TMR" button will display on the Membership Levels screen. The TMR button can be selected to open the TMR Level Rules Configuration screen and make edits to the tier management level rules.
The MICROS inMotion Hotel mobile app can be interfaced with OPERA PMS through an internal web service. Through this web service, OPERA PMS will send hotel information and statistics data to inMotion in the following two ways:
Note: In order for the integration to work, the OPX_INMOTION license must be activated in PMS and the web service must be configured.
For membership programs that require an annual fee, the Membership Fees feature allows you to track membership payments and link them to membership enrollments and renewals.
With this feature, you can do the following:
On the Membership Level Details screen, a "Fee Required" option can be selected to require a membership fee payment upon upgrade to the membership level. The Fees button on the screen can be selected to open the Membership Fees screen and configure a required fee for the membership level.
The Membership Loyalty feature allows you to upgrade or downgrade membership tier levels as well as renew memberships and re-issue membership cards for loyalty program members. While processing these actions, a membership fee and payment method can be collected from the member (see Membership Fees).
From the Profile Search Screen, select the Loyalty button to open the Loyalty Menu and choose one of two options for a profile with the primary membership type:
The Tier option allows you to upgrade or downgrade the member to a different membership level, renew memberships and update the profile information, address, payment, and communication methods in the process. A fee can be collected for upgrades, downgrades or renewals.
The Re-Issue option allows you to re-issue the membership card to the member and update the profile information, address, payment and communication methods in the process.
For the primary membership type only, the Membership Types Setup screen now has a "Features" tab that allows users to configure a membership fee code for the membership type. In addition, users can choose an enrollment match rule to be used for membership matching in the profile match and merge process, and select if a membership fee will be required for the member to upgrade to the next membership level.
The following point calculation rules are new in Memberships:
Tier Upgrade - This rule is only available when the "TMR" option is selected under the Tier Management section of the Membership Type Setup screen - Calc Period tab (see Membership Type Setup and Maintenance). Select this rule to grant award points to members based on tier upgrades.
Tier Renewal - This rule is only available when the "TMR" option is selected under the Tier Management section of the Membership Type Setup screen - Calc Period tab (see Membership Type Setup and Maintenance). Select this rule to grant award points to members based on tier renewals. When selected, the "Include Grace Renewals" check box will display. You can select this option to consider grace tier renewals in the calculation rule and have them qualify as a tier renewal.