Entering a Business to Business Order

Purpose: Use business to business order entry to create an order for a sold-to customer who wishes to distribute the items ordered to multiple ship-to customers.

Related topics: The following topics are related to entering a business to business order:

• selecting business to business order entry and an overview on business to business order entry: Introducing Business to Business Order Entry

• creating or changing information on a business to business order, such as order messages or ship via overrides, before accepting the order: Working with Business to Business Order Entry Overrides

In this topic:

Work with B2B Order Screen

Selecting a Customer

Creating a New Customer

Display Duplicate Sold To Pop-Up Window

Completing the Work with B2B Order Screen

Work with B2B Order Detail Screen (Adding Items to a Business to Business Order)

SKU Scan Screen

Item Status Message Window

Change Business to Business Detail Screen

Work with Items to Distribute Screen

Change Distribution Range Screen

Display Ship Tos for Item Screen

Enter Payment Method Screen

Scan Credit Card Accounts Screen

Display B2B Order Summary Screen

Display Items for Ship To Screen

Accepting or Rejecting a Business to Business Order

Correcting Business to Business Order Errors

Work with B2B Order Screen

Purpose: Use this screen to:

• define the sold to customer placing the order, and optionally the bill to customer for the order

• identify order header information, such as:

• the source code used to place this order.

• whether the order should be placed on hold.

• how a pick slip will be generated for this order.

How to display this screen: Select the Business to Business format field on the Request Order Batch screen.

Field

Description

Order #

A unique number assigned by the system to identify the order.

The starting order number and last order number assigned are from the Order Header number assignment. See Setting Up the Number Assignment Table (WNUM).

Numeric, 9 positions; display-only.

Customer address fields:

Customer bill to (Customer bill to number)

The bill to customer assigned to the order. If you assign a bill to customer to the order, the system uses the customer's billing address when you specify an A/R or C.O.D. payment type on the order.

You can click on the arrow in this field to advance to the Select Customer Bill To Window if the Create/Assign Bill To Customers in Order Entry (A76) system control value is selected; otherwise this field is display-only. You can use the Select Customer Bill To window to create a new bill to customer or scan for an existing bill to customer to assign to the order. See Assigning a Billing Address in Order Entry.

Numeric, 7 positions; optional.

Customer sold to (Customer sold to number)

A number assigned by the system to identify the customer who is placing the order.

Enter an existing customer number in this field if you wish to place an order for an existing customer.

If you wish to create a new customer, you must enter the customer name and address information in the appropriate fields. Once you enter the new customer address information and select OK, the system assigns the next available sold to customer number, based on the last number used in the Customer Sold To number assignment value. See Setting Up the Number Assignment Table (WNUM).

Scanning for a customer: Prompt on this field to advance to:

• the Customer Scan Screen if the Relate Customer Integration (L37) system control value is set to INTERACT

• the Select Customer Sold To For Order Screen if the Relate Customer Integration (L37) system control value is set to SALES or is blank

Pop-up window: The Display O/E Customer Notes window opens when you a customer who has a customer note if the note type is set to OE Message = Selected. See Working with Customer Note Types (WNTY). Customer notes are entered at the Edit Customer Notes Screen, accessed through order entry or the Work with Customers menu option.

Numeric, 9 positions; optional.

Discount % (Price discount percent)

A discount percentage defined for this sold to customer in the Customer Sold To table that automatically applies to each order entered for this sold to customer.

Numeric, 5 positions with a 2-place decimal; display-only.

Name

The following fields are available for you to enter the customer's full name:

Prefix: A title that belongs before the customer's name, such as “Mr.” or “Dr.” If the Validate Prefix (I27) system control value is selected, your entry is validated against the Prefix table; see Working with Prefix Codes (WPFX).

Alphanumeric, 3 positions; optional.

First Name: The customer's first name.

Alphanumeric, 15 positions; optional.

Initial: The initial of the customer's middle name.

Alphanumeric, 1 position; optional.

Last Name: The customer's last name.

Alphanumeric, 25 positions; required if Company has not been entered.

Suffix: An addition to the customer's full name, such as “Jr.” or “III.”

Alphanumeric, 3 positions; optional.

Company

The name of the company placing the order.

Alphanumeric, 30 positions; required if Last name has not been entered.

Street

The customer's street address. This is the primary delivery address.

Alphanumeric, 32 positions; required.

Apt/suite (Apartment or suite number)

The customer's apartment, suite, rural route, or floor number.

Alphanumeric, 10 positions; optional.

Postal code

The postal or zip code for this customer.

If the Use Zip/City/State Defaulting? (B13) system control value is selected, the system defaults the city and state associated with the postal code you enter in this field.

Postal codes are defined in and validated against the Zip/City/State table. See Setting Up the Zip/City/State (Postal Code) Table (WZIP).

Note: The postal code is always required at this screen, regardless of the setting of the Require postal? flag for the country. See Setting Up the Country Table (WCTY) for background.

Alphanumeric, 10 positions; required.

City

The city where the customer lives or receives mail or shipments.

Alphanumeric, 25 positions; required.

St (State)

The state or province where the customer resides or receives mail or shipments.

State codes are defined in and validated against the State table. A state is optional if the Require state? flag is unselected for the country. See Setting Up the Country Table (WCTY) for background.

Alphanumeric, 2 positions; required.

Country

The code for the customer's country.

Country codes are defined in and validated against the Country table. See Setting Up the Country Table (WCTY).

If you entered a Country at the Request Order Batch screen, it defaults here.

Alphanumeric, 3 positions; required.

Delivery

Identifies a business (commercial) or residential address. Carriers that use different business or consumer rate tables, such as UPS, use this value.

Valid values are:

Business = This customer address is a business address and uses the business rate table to determine shipping charges.

Residence = This customer address is a residential address and uses the residential rate table to determine shipping charges.

No distinction = This customer address is not defined as a business address or residential address. This is not a valid value for UPS shippers.

If there is a delivery code in the Customer table, it defaults to this field.

Required.

Phone

There are two different sets of fields for the customer's phone numbers and extensions. The fields here are based on the following system control values:

• The Phone Numbers (D15) system control value determines whether the third phone number (fax or mobile) or the evening phone number is listed after the day phone number.

• If the Phone Numbers (D15) system control value is set to DAY/FAX, the Third Phone Number Type (L53) system control value determines whether the third phone number is labeled the Fax or Mobile number.

See the Phone Numbers (D15) and Third Phone Number Type (L53) system control values for more information.

Phone number: Alphanumeric, 14 positions; optional.

Extension: Alphanumeric, 4 positions; optional.

Order information fields:

Source code

A code that identifies a segment of your customer base or a rented list to whom you mail a catalog. The source code helps you track the origin of the customer's order.

You can prompt (click on the arrow) in the Source code field to obtain a list of current source codes. Only source codes with a selected Display in order entry field in the Source Code table are listed.

Note: Once you enter a source code, the system does not reprice any existing items on the order if you change the source code.

Capturing the Source Code: When you accept an order, the system writes the source code used by a new customer to the Original source field in the Customer Sold To table.

Source codes are defined in and validated against the Source Code table. See Working with Source Codes (WSRC).

Alphanumeric, 9 positions; required.

Hold (Hold reason code)

A code to place an order on hold for any user-defined reason.

Hold reason codes are defined in and validated against the Order Hold Reason table.

You must release orders on hold through Release Held Orders. See Selecting Held Orders (ERHO).

Alphanumeric, 2 positions; optional.

Ship complete

Indicates whether all items on the order, across all ship to customers, must ship together.

Valid values are:

selected = The order must ship complete; available items will be held until each item is available and the entire order can ship together.

unselected = Items can ship as they become available; or backordered and shipped at a later date.

The system defaults the setting of the Default Ship Complete Flag (E09) system control value.

Arrival date

The date when the customer wants to receive this order.

If you leave this field blank, the system uses the current date as the arrival date; otherwise you can enter a future date to ship the order at a later date.

The arrival date controls:

• inventory reservation

• pick slips printing

 

Influence on Reservation: The arrival date on the order controls whether inventory is reserved for each order detail line. The system uses the following calculation:

 

arrival date - reservation lead days = date

 

The system does not reserve inventory if the system-calculated date is greater than today's date. This is considered a future order. The system identifies each item on the order as a future order and assigns this backorder status to each item.

The system uses the Reservation Lead Days (B27) system control value to determine whether inventory is reserved.

You can run the Evaluate Future Orders program each evening during a periodic process to evaluate each item marked as a "future order." The system reruns the arrival date calculation. The system reserves the required inventory based on the order date if the system-calculated date is less than or equal to today's date.

 

Influence on Pick Slip Generation: The arrival date on the order also controls whether pick slips are printed. The system uses the following calculation:

 

arrival date - (pick processing days + transfer lead days + lead days) = date

 

The system generates pick slips if the system-calculated date is less than or equal to today's date; otherwise, the system holds the printing of the pick slips until the date is within the allotted timeframe.

The system considers the following information:

• What are the Pick Processing Days (B37) in the System Control table?

 

Indicates how many days, on average, it takes your company to print a pick for an order. This is your internal lead time.

• What are the Transfer days in the Warehouse Drop Point record? Represents the number of days it takes to ship the order from the drop point. This may be a centralized warehouse (in which you must ship from one warehouse to another) or a drop point (which is a place where another shipper picks up the package and delivers it to its destination to save shipping charges).

• What are the Shipping lead days in the SCF/Ship Via record?

Represents the number of days it takes a shipper to deliver the order to its destination. When you run the Pick Slip Generation program, the system evaluates the arrival dates on all orders to determine when a pick slip can be printed.

Numeric, 6 positions; required.

Ship via

A code for the shipper to deliver this order to the customer. The system defaults a code to this field if you entered a default ship via on the Request Order Batch screen or one is specified in the Default Ship Via (A77) system control value. See Ship Via Override Hierarchy for a list of ways the system can override the shipper specified on the order with another shipper and the hierarchy in which the ship via overrides take precedence.

Ship via codes are defined in and validated against the Ship Via table. Additionally, ship via codes are validated against the SCF/Ship Via table, which ties together shippers and geographic locations. You need to set up valid carriers for each SCF prior to Order Entry.

Numeric, 2 positions; required.

Master carton

Determines whether the system prints a master pick slip for the order. A master pick slip is a “dummy” pick slip that displays the sold to customer's name and address and the order totals across all ship to customers. You can use a master pick slip if you want all of the items to ship to the sold to customer and then the sold to customers distributes the items to each ship to customer on the order.

Valid values are:

Selected = The system prints a master pick slip for the order.

Unselected = The system does not print a master pick slip for the order.

You can use the master pick slip to confirm all of the pick slips associated with the order at one time if the Hold Invoices for Multi-Recipient Orders (G07) system control value is selected.

PO

The customer's purchase order number. Normally used for A/R customers.

Alphanumeric, 15 positions; optional.

Mail

This code controls whether the customer receives future catalogs. Not to be confused with the Mail code, a three-position, alphanumeric code.

If you are creating a new customer, the system uses the Default Mail Name (D10).

If you are using an existing customer, the system updates this field with the customer’s mail flag setting.

Valid values are:

Selected = Mail catalogs to the customer.

Unselected = Do not mail catalogs to the customer.

Rent

This code controls whether to include the customer's name in lists you sell to other companies for their own catalog mailings.

If you are creating a new customer, the system assigns the Default Rent Name (D11).

If you are using an existing customer, the system updates this field with the rent code defined for the customer in the Customer Sold To table.

Valid values are:

Selected = Sell the customer's name to another company.

Unselected = Do not sell the customer's name to another company.

Order type

A code that you can use to:

• group orders on the system, for example all business to business orders or all credit card orders

• trace how orders were received, for example phone order or mail order

• monitor employee performance and accuracy

If you have entered an Order type at the Request Order Batch screen, the system defaults the code to this field.

Order type codes are defined in and validated against the Order Type table. See Establishing Order Types (WOTY).

Alphanumeric, 1 position; optional.

Screen Option

Procedure

Review customer address changes

Select Cust Notes. See Reviewing Customer Address Changes.

Create an order message for a range of ship to customers

Select Ship To Msg. See Working with Business to Business Order Entry Overrides.

Work with ship to customers

Select Ship To. See Creating and Updating Ship-to Customers (WCST).

Review customer action notes

Select Cust Act. See Displaying More Options in OIOM.

Accept the order

Select Accept. See Accepting or Rejecting a Business to Business Order.

Reject the order

Select Reject. See Accepting or Rejecting a Business to Business Order.

Add payment information to the order

Select Pmt. to advance to the Enter Payment Method Screen.

Override the ship via for a range of ship to customers

Select Via. See Working with Business to Business Order Entry Overrides.

Review order summary information

Select Summary. See Display B2B Order Summary Screen.

Change the customer sold to name and address information

Select Exp Addr. See the Change Cust Sold to Name & Address Screen.

Create an order message for all ship to customers

Select Msgs. See Working with Business to Business Order Entry Overrides.

Selecting a Customer

You can use the upper portion of the Work with B2B Order Screen to enter the name and address information of the customer who is requesting the order.

You can identify the customer placing the order in several ways:

• If you know the sold to customer number, you can enter the number in the Customer sold to field.

• If you know the customer placing the order is an existing customer, but you do not know the customer number, you can click on the arrow in the Customer sold to field to advance to the Select Customer Sold To pop-up window. At this window, you can scan for an existing sold to customer.

• If the customer placing the order is a new customer, you can enter the customer's name and address information in the Customer address fields on the screen. The system assigns the new customer a sold to customer number.

Entering a customer number: Enter a valid customer number in the Customer sold to field to default the customer name and address information to the appropriate fields on the Work with B2B Order Screen.

These two screens show you how to select an existing customer for business to business order entry by entering a customer number.

Note: If you change the customer name and address information on this screen, the system updates the information in the Customer table automatically.

Scanning for a Customer Number

You can scan for a customer number by clicking on the arrow in the Customer sold to field. When you click on the arrow in the field, the system advances you to the Select Customer Sold To Pop-up Window.

Once you select a sold to customer from one of the select customer scan screens, the system returns you to the Work with Business to Business Order screen and defaults the sold to customer number you selected in the Customer sold to field and the customer's name and address information in the appropriate fields. See Selecting Customers in Order Entry, for more information on selecting a sold to customer using the Select Customer Sold To Pop-Up Window.

Creating a New Customer

You can create a new sold to customer by entering the customer's name and address information in the appropriate fields on the Work with B2B Order Screen.

Once you enter the customer's name and address information, the system automatically assigns the next available sold to customer number to this customer and displays the number in the Customer Sold To field.

Relate customer integration: When you use the Relate customer integration, if you create a new customer in order entry, CWSerenade sends the information about the customer to Relate so that the customer records in the two systems are synchronized. See the Relate Customer Integration for more information.

Display Duplicate Sold To Pop-Up Window

Duplicate address: If the customer name and address information you entered on the Work with B2B Order Screen matches an existing sold to customer, the Display Duplicate Sold To pop-up window opens.

The system determines whether a customer address is a duplicate by assembling a match code for each customer address on the system. A match code is made up of parts of the customer's name, address, and postal code. The match code is a user-defined code from the Match Code table. See Setting Up Match Codes (MMCH).

The upper half of this pop-up window displays the new customer address you entered on the Work with B2B Order Screen and the lower half of the pop-up window displays the existing customer sold to address.

At this pop-up window you can:

• Select Display for the existing customer to review the existing customer's address information to determine whether you wish to use the existing customer or create a new customer.

• Select Accept New Addr to use the new address and create a new sold to customer.

• Select Existing Addr next to the existing customer address to use this existing customer for the order. If you decide to use the existing customer address, the system does not create the new customer.

Completing the Work with B2B Order Screen

Instructions:

1. Identify the sold to customer placing the order in the customer address fields. See the field descriptions above for more information.

2. Complete the necessary order information fields, using Tab to move from field to field. See the field descriptions above for more information.

3. The system validates your entries and highlights any fields that you need to correct. Correct any errors and select OK again.

4. The system advances you to the Work with B2B Order Detail Screen (Adding Items to a Business to Business Order) where you can enter the items you wish to add to the order.

If the customer placing the order has an unresolved customer action issue, a customer action pop-up window opens, so that you can review the issue with the customer. See Displaying More Options in OIOM.

Work with B2B Order Detail Screen (Adding Items to a Business to Business Order)

Purpose: Use this screen to identify the items the sold to customer wishes to order.

On this screen, you can add an item to the order and then distribute the item across ship to customers, or add all of the items to the order first, and then distribute the items across ship to customers.

The system uses the regular pricing hierarchy to determine the price of each item on the order.

How to display this screen: Select OK on the Work with B2B Order Screen.

Field

Description

Order #

The unique number assigned to this order.

Numeric, 9 positions; display-only.

Company/name (Unlabeled field to the right of Order #)

The name of the company and customer placing the order.

Alphanumeric, 50 positions; display-only.

Item entry fields:

Item

A code for an existing unit of inventory. You can click on the arrow in this field to advance to the Item Selection screen. At this screen, you can scan for an existing item.

Note: Items whose status match the Item Status for Suppressing Item During Item Selection (L21) are not listed at this screen.

Variable and Membership Items: An error message indicates if you try to add a variable set item or membership item to the order: Cannot add variable set or membership in Business to Business order entry.

Item with Special Handling: In order to define special handling or custom special handling for an item, you must enter the special handling information in order maintenance.

 

Set and Continuity Items: When you add a set or continuity item to the order, the system does not explode the component items to the order. You can view the component items in order maintenance.

Scanning for an Item: When you prompt on the Item field, you advance first to the Item Selection screen regardless of the setting of the Auto-Generate Item Keywords from Description (F79) system control value; however, this screen provides an option to advance to the Keyword Selection Screen (Scanning for Items Using Item Keywords).

Item codes are defined in and validated against the Item table. See Performing Initial Item Entry (MITM).

Alphanumeric, 12 positions.

Display screen; required.

Change screen: display-only.

SKU

A code that further defines an item, such as color, style, or size.

If you are unsure of the SKUs available for an item, you can enter the item code. If the item has SKUs, the system automatically advances you to the SKU Scan screen where you can select the SKU for the item you wish to order.

Inventory levels on the system and in the warehouse are maintained at the SKU level if the item has SKUs.

SKU codes are defined in and validated against the SKU table.

Alphanumeric, three 4-position fields.

Display screen: required if the item has SKUs.

Change screen: display-only.

Qty dist (Quantity to distribute)

The total quantity of the item you wish to distribute across ship to customers.

You can order up to 9,999,999 units of a single item to distribute across ship to customers.

You can define the range of ship to customers and the quantity to distribute to each ship to customer on the Work with Items to Distribute Screen.

Numeric, 7 positions; required.

Distrib (Quantity distributed)

The total quantity of the item that has been already been distributed across ship to customers. You can compare the quantity distributed against the quantity to distribute to determine whether there is a remaining quantity to still distribute to ship to customers.

Numeric, 7 positions; display-only.

Price

The system price of a single unit of the item. The system assigns a price to the item when you select OK, but you can override it. However, if you enter a price override, you must enter a reason code in the Price override reason code field.

Price Override Authority: An error message indicates if you enter a price override and you do not have authority to the Price Overrides (A23) secured feature: Not authorized to override price.

Pricing Hierarchy: The system calculates the price of an item by taking into account any price breaks and source or order discounts. The price is calculated by the pricing routine (pricing hierarchy) in the System Control table. See the order entry area in Setting Up Order Entry Values.

Numeric, 7 positions with a 2-place decimal; required.

N/C (No charge indicator)

Indicates whether the customer will be charged for this item on the order.

Valid values are:

Selected = The item is sold at no charge to the customer.

unselected = The customer will be charged a price for the item.

If you select this field, the system does not:

• add the price of the item to the order totals

• print a charge on the pick slip for the item

• charge the customer for the item

Also, when you select this field, the system requires you to define a reason code in the Price override reason code field.

If you leave this field unselected, the system calculates a price for the item and adds the amount to the order totals.

Ovr (Price override reason code)

A code that represents the reason for overriding the item price or selling the item no charge. The system uses this code for an audit trail that links the operator who performed the price override or who sold the item at no charge.

The Price Overrides (A23) secured feature controls whether you can enter a price override reason code. If you do not have authority to this secured feature, the system displays a message similar to the following:

Not authorized to override price.

Price override reason codes are defined in and validated against the Price Override Reason table.

Numeric, 1 position; required if performing a price override or selling item at no charge.

Extension

The price at which the item is sold multiplied by the quantity ordered. Does not include any other types of item charges, such as freight, tax, gift wrap, special handling, etc.

Numeric, 11 positions with a 2-place decimal; display-only.

Avail (Quantity available)

The quantity of the item that is available to sell across all shippable warehouses. A negative quantity indicates that the item is on backorder.

The quantity available may not be accurate for business to business orders since reservation does not take place until the order is processed through the batch edit function.

Numeric, 7 positions; display-only.

Status

The current status of the item detail line. The status field is blank (Open) or set to an S (soldout) during Order Entry:

Open Status: An item is assigned an open status when it is added to an order and it is currently "active" in your inventory.

Sold Out Status: The system changes the status of the item to S (Sold Out), based on one of the following values in the S/O control field in the Item record:

1 = Sell out item immediately

2 = Sell out item when the quantity available plus the quantity on-order on purchase orders is exhausted

3 = Sell out item when the quantity available is exhausted

Note: The system only displays items in a sold out status of 1 (sell out immediately) since reservation does not take place in business to business order entry.

The system prints a soldout notification for mail order customers if a discontinued item is ordered; phone order customers are notified of the discontinued status while placing the order. These customers do not receive soldout notifications.

Alphanumeric, 1 position; display-only.

Screen Option

Procedure

Change the quantity to distribute or pricing information for an item

Select Change for an item to advance to the Change Business to Business Detail Screen.

Delete an item from the order

Select Delete for an item.

Distribute an item to a range of ship to customers

Select Distribute for an item to advance to the Work with Items to Distribute Screen.

Display the ship to customers expecting to receive merchandise

Select Ship To’s for an item to advance to the Display Ship Tos for Item Screen.

Review item information

Select Item Information for an item. See Working with Business to Business Order Entry Overrides.

Return to the Work with Business to Business Order screen

Select Header to advance to the Work with B2B Order Screen.

Accept the order

Select Accept. See Accepting or Rejecting a Business to Business Order.

Reject the order

Select Reject. See Accepting or Rejecting a Business to Business Order.

Define payment information for the order

Select Payments to advance to the Enter Payment Method Screen.

Review order summary information

Select Summary to advance to the Display B2B Order Summary Screen.

Advance to a user defined function

Select User Defined.

When you complete this screen: Once you have added the items the customer wishes to order, you must perform the following remaining steps to accept the order:

• distribute the items ordered to a ship to customer or range of ship to customers. See Work with Items to Distribute Screen.

• define the payment information for the order. See Enter Payment Method Screen

SKU Scan Screen

Purpose: Use this screen to select a style of the item to add to the order and, optionally, to specify the quantity being ordered.

This screen also provides options for you to:

• Check on inventory availability

• Review the purchase order delivery schedule to determine when the SKU will be available for sale

Advantages: There are several advantages to the SKU Scan screen:

• The screen displays the range of styles available for the item

• You can cross-sell the customer to another, comparable style if the requested style is not immediately available for sale (out of stock)

The screen lists every SKU defined for the item in the SKU table.

Screen sort: SKUs sort on this screen alphanumerically by the SKU sort sequence number assigned to each SKU. SKUs that are not assigned a SKU sort sequence number display at the top of the list and are sorted alphanumerically by SKU code. See SKU Sort Sequence Numbers for an overview.

How to display this screen: Enter a code for an item that has SKUs but do not fully specify the SKU information before you select OK.

Note: Restricted SKUs, identified by a selected Restrict field in the SKU table, do not display on the SKU Scan screen.

Field

Description

Item

The code of the item being ordered. Item codes are defined in and validated against the Item table. This is the base item code.

Alphanumeric, 12 positions; display-only.

Order (Order number)

The unique number assigned to this order.

Numeric, 8 positions; display-only.

Item description (Unlabeled field below Order field)

The description associated with the item.

Alphanumeric, 25 positions; display-only.

Qty (Quantity ordered)

The number of units being ordered. Brought forward from the previous screen if you entered a value in the Quantity distributed field.

Numeric, 5 positions; display-only

SKU

The specific style of the item, in terms of color, size, width, or some other identifying attribute that makes this item unique.

SKUs sort on this screen alphanumerically by the SKU sort sequence number assigned to each SKU. SKUs that are not assigned a SKU sort sequence number display at the top of the list and are sorted alphanumerically by SKU code. See SKU Sort Sequence Numbers for an overview.

Alphanumeric, three 4-position fields; display-only.

Description

The description associated with the SKU code, as defined in the SKU table.

Alphanumeric, 15 positions; display-only.

Sts (Status)

The soldout control code, identifying the SKU’s soldout status. See Working with Soldout Controls (WSLD) for a discussion.

Alphanumeric, 2 positions; display-only.

Avail (Quantity available)

This is the quantity of this item that is available to sell across all shippable warehouses. A negative quantity indicates that the SKU is unavailable in your inventory and is backordered.

Numeric, 7 positions; display-only, updated by the system.

Qty

The number of units of this SKU being ordered. If you did not specify a quantity on the previous screen, you can enter the quantity to distribute in this field next to the SKU you wish to order.

Numeric, 5 positions; display-only.

Expected date

The date on which the next purchase order for this SKU is due. The system obtains this information from Purchase Order Entry. The expected date is cleared once the purchase order is received through Purchase Order Receiving.

If you receive purchase orders into suspense, you must run Batch Purchase Order Layering in order to update this field. Once the suspended stock is placed through Suspense placement, you must run Batch Purchase Order Layering again in order to clear this field. See Purchase Order Layering and Backorder Notifications.

This date is included for drop ship items only if the Assign Drop Ship Expected Ship Date (I59) system control value is selected. See that system control value for more information.

Numeric, 6 positions, MMDDYY format; display-only.

Expected qty (Expected quantity)

The number of units of the SKU ordered on the purchase order. The system obtains this information from Purchase Order Entry.

Numeric, 7 positions; display-only.

Screen Option

Procedure

Select a specific SKU to add to the order

Select the SKU you wish to add. This option is only available if you specified the quantity of the SKU you wish to distribute.

Instructions: Use the following steps to select a specific SKU to add to the order.

1. If you have specified the quantity you wish to distribute on the Work with B2B Order Detail Screen (Adding Items to a Business to Business Order), select the SKU you wish to add.

2. If you did not specify the quantity of the SKU you wish to distribute on the Work with Business to Business Order Detail screen, enter the quantity in the Qty (Quantity ordered) field.

3. Select OK. The system returns you to the Work with B2B Order Detail Screen (Adding Items to a Business to Business Order) and creates an order detail line for the SKU you selected

Item Status Message Window

Purpose: This window displays after you add an item to the order if an item status message is defined for the status code associated with the item or SKU.

The item status message defined for the item status at the SKU level overrides the item status message defined for the item status at the item level.

To create an item status code: Use the Working with Item Status (WIST) menu option to create an item status. The text you enter in the O/E message 1 and O/E message 2 fields displays in the Item Status Message window.

To assign an item status code to an item/SKU:

• Use the Status field on the first Create Item Screen or Change Item screen to assign a status code to an item.

• Use the Status field on the Create SKU 2 of 2 (With Overrides) Screen or Change SKU 2 of 2 (With Overrides) screen to assign a status code to a SKU.

About this window: The window displays any item status messages entered at the SKU level; if there are no SKU-level item status messages, the window displays item-level messages. If this is a SKU’d item, the SKU is displayed only if the comments are associated with the SKU rather than the base item.

After you have review the item status message lines, select OK to add the item to the order.

Future order item status: You can default a future ship arrival date to an item defined with a future ship status on an order by entering the status code in the Future Orders Item Status (E52) system control value. The future arrival date that defaults for this item is taken from theDefault Future Orders Arrival Date (E53) system control value. In this situation, you might use the Item status message fields as a reminder to your operators when an item with this status is ordered, that it is a future ship item.

Change Business to Business Detail Screen

To change: Select Change for an item you wish to change in order to advance to the Change Business to Business Detail screen. On this screen, you can change the Quantity to distribute, Price, No charge, and Price override reason code.

See Work with B2B Order Detail Screen (Adding Items to a Business to Business Order) for a description of the fields on this screen.

Work with Items to Distribute Screen

Purpose: Use this screen to distribute an item ordered to a range of ship to customers.

How to display this screen: Select Distribute for an item you wish to distribute on the Work with B2B Order Detail Screen (Adding Items to a Business to Business Order).

Field

Description

Distribution information fields:

Order

The unique number assigned to this order

Numeric, 8 positions; display-only.

Item

The item you would like to distribute to a range of ship to customers.

Alphanumeric, 12 positions; display-only.

Qty to distribute (Quantity to distribute)

The total quantity of the item you wish to distribute across ship to customers. This is the quantity you entered on the Work with B2B Order Detail Screen (Adding Items to a Business to Business Order).

Numeric, 7 positions; display-only.

Distributed (Quantity distributed)

The total quantity of the item that has already been distributed to a range of ship to customers.

Numeric, 7 positions; display-only.

Remaining (Quantity remaining)

The remaining quantity to distribute to a range of ship to customers. The system uses the following calculation to determine the remaining quantity to distribute:

quantity to distribute - quantity distributed = remaining quantity to distribute

An error message indicates the remaining quantity is a negative number:

Quantity distributed exceeds quantity to distribute.

Numeric, 7 positions; display-only.

Distribution entry fields:

Ship to range (Ship to customer number range)

Identifies the starting ship to customer and the ending ship to customer you wish to receive a quantity of this item.

When you enter a range of ship to customers, the system assigns the ship to customers associated with this sold to customer to the order. For example, if you enter ship to customer range 4 - 6, the system assigns ship to customer 4, ship to customer 5, and ship to customer 6 associated with this sold to customer to the order.

If the sold to customer is not associated with the ship to customer range you define, the system displays an error message similar to the following:

Ship To #226 is higher than highest defined ship to for customer 133.

If the sold to customer defined for this order is not associated with a ship to customer, the system displays an error message:

No ship-tos defined for customer. Cannot distribute.

 

You can create a ship to customer that is associated with the sold to customer on the order by selecting Ship To on the Work with B2B Order Screen. See Creating and Updating Ship-to Customers (WCST).

An error message indicates if you enter a ship to customer number range that overlaps a range you already entered:

Ship to range overlaps another distribution.

Starting ship to customer number: Numeric, 3 positions; required.

Ending ship to customer number: Numeric, 3 positions; required.

Qty per ship to (Quantity distributed per ship to customer)

The quantity you wish to distribute to each ship to customer in the ship to customer range you entered.

Numeric, 5 positions; required.

Ship via override

A code for the shipper to deliver this item to each ship to customer in the range. If you leave this field blank, the system uses the ship via code defined on the Work with B2B Order Screen.

See Ship Via Override Hierarchy for a list of ways the system can override the shipper specified on the order with another shipper and the hierarchy in which the ship via overrides take precedence.

Ship via codes are validated against the SCF/Ship Via table, which ties together shippers and geographic locations. You need to set up valid carriers for each SCF prior to Order Entry. See Working with Ship Via Codes (WVIA).

Numeric, 2 positions; optional.

.

Screen Option

Procedure

Change a distribution range

Select Change for a distribution range to advance to the Change Distribution Range Screen.

Delete a distribution range

Select Delete for a distribution range to delete it.

Instructions: Use the following steps to distribute a quantity of an item to a range of ship to customers.

1. Complete the Ship to range (Ship to customer number range) and Qty per ship to (Quantity distributed per ship to customer) fields. Optionally, complete the Ship via override field if you wish to ship this item using a shipper other than the shipper defined on the order header.

2. The system validates your entries and highlights any fields that you need to correct. Correct any fields and select OK again.

3. The system displays the ship to customer range, along with the quantity to distribute to each customer on the lower portion of the screen. You can enter another range of ship to customers.

Change Distribution Range Screen

To change: Select Change for a distribution range at the Work with Items to Distribute Screen to advance to the Change Distribution Range Screen. At this screen, you can change the Quantity per ship to, ship to range, and ship via fields.

For field descriptions see Work with Items to Distribute Screen.

Display Ship Tos for Item Screen

Purpose: Use this screen to review the ship to customers assigned to receive a specific item on the order.

This screens indicates:

• the ship to customer number and the associated name, company, and address information.

• the quantity of the item the customer is expecting to receive.

The system displays the ship to customers that were identified when you created a ship to customer distribution range. The customers display on this screen in the sequence of how they were entered on the Work with Items to Distribute screen.

How to display this screen: Select Ship To’s for an item on the Work with B2B Order Detail Screen (Adding Items to a Business to Business Order).

Field

Description

Order

The unique number assigned to this order.

Numeric, 8 positions; display-only.

Item

The code and description for the item assigned to each ship to customer.

Alphanumeric, 12 positions; display-only.

Total quantity (Total quantity distributed)

The total quantity of the item that has been distributed across ship to customers.

Numeric, 7 positions; display-only.

Last name

The last name of the ship to customer that is receiving a quantity of this item.

Alphanumeric, 25 positions; optional.

Company

The name of the company for the ship to customer that is receiving a quantity of this item.

Alphanumeric, 30 positions; optional.

St# (Customer ship to number)

A number that identifies a ship to customer assigned to the sold to customer on the order. For example, if the sold to customer on the order is 133, the first ship to customer assigned to the sold to customer would be 133-1.

Numeric, 3 positions; display-only.

Name/address (Ship to customer name and address)

The ship to customer name and address information. The system displays the following information so that you can identify a ship to customer:

• company name

• last name

• first name

• street address

• city

• state

• postal code

Company/Name information: Alphanumeric, 50 positions; display-only.

Street address: Alphanumeric, 32 positions; display-only.

City/State/Zip information: Alphanumeric, 40 positions; display-only.

Qty (Quantity distributed)

The quantity of the item that has been distributed to a specific ship to customer.

Numeric, 7 positions; display-only.

Enter Payment Method Screen

Purpose: Use this screen to define payment information for the order.

How to display this screen: Select Pmt on the Work with B2B Order Screen or the Work with B2B Order Detail Screen (Adding Items to a Business to Business Order).

Field

Description

Order

A unique number to identify the order.

Numeric, 8 positions; display-only.

Sold to

The name of the company and customer placing the order.

Alphanumeric, 41 positions; display-only.

WO$ (Write-off dollars)

The accumulated amount of write-offs (overpayments minus underpayments) for this customer that can be used as payment on the current order when you select Conv w/o $ to pmt.

Indicates whether the customer's write-off balance is positive or negative.

The system issues a message if you select Conv w/o $ to pmt when the write-off balance is 0 or negative:

 

Cannot use as payment; write-off amount is zero or negative.

 

Applying Write-off Dollars as an Order Payment: If the resulting refund/balance due write-off value is positive, the WO$ field displayed on this screen is set to a value that the customer can use as payment on the order.

Select Conv w/o $ to pmt for the system to apply the entire amount of the refund/balance due write-off as payment on the order. The system adds an order payment method on the Payment Method screen using the Default Cash Pay Type (C07) from the System Control table.

The system issues a refund check for the customer if the addition of the write-off dollars to the order results in an overpayment.

 

Applying Write-off Dollars as Additional Charges: If the resulting refund/balance due write-off value is negative, the WO$ field is on this screen and is set to a value that you can apply to the order as an additional charge.

select Conv w/o $ to chrg for the system to apply the entire amount of the refund/balance due write-off as an additional charge on the order. The system will use the additional charge code from the Default Additional Charge Code (C45) field in the System Control table. This amount will be added to the amount the customer owes for the current order. The system will add an additional charge to the Enter Additional Charges Window; the system will convert the negative balance due amount to a positive charge on the order.

Numeric, 7 positions with a 2-place decimal; display-only, updated by the system.

Pay type

A user-defined code for a method of payment on the order.

Pay type codes are defined in and validated against the Pay Type table.

Assigning a Customer Bill To: The system creates a bill-to automatically for the order and uses the customer's name and address as the billing address when:

• You specify an A/R or C.O.D. payment type on the order.

• A billing account does not exist for the customer.

You can also define a bill to customer for the order on the Work with B2B Order Screen.

Check Interface Pay Type: You can send check information to an outside service for verification by defining a check pay type in the Check Interface Payment Type (G26) system control value.

When you add the check interface payment method to an order, the system:

• requires entry of the Routing, Acct (Checking account number), and Check # fields.

• does not allow you to define a dollar amount for the payment method. If you try to enter a dollar amount, the system displays an error message:

A check amount cannot be entered prior to check interface download processing.

 

• does not allow you to enter a credit card, C.O.D., or A/R payment method to the order since you cannot define two payment methods on the order that have a blank dollar amount. If you try to add one of these payment methods to the order the system displays an error message:

Only one catch-all pay type may be entered.

• places the order on CI (check interface) hold.

• adds an additional charge to the order if you have defined a Check Interface Additional Charge Code (G27).

Electronic Gift Certificate Pay Type: If the credit card pay type you enter matches the Electronic Gift Certificate Pay Type (G72) system control value, the credit card pay type represents an electronic gift certificate.

Enter the gift certificate number in the CC # field. The system validates the number you enter in this field against a gift certificate number in the Electronic Gift Certificate table.

 

• If the number you enter matches a gift certificate number in the Electronic Gift Certificate table, you advance to the Display Electronic Gift Certificate window, which indicates the dollar amount remaining for the electronic gift certificate that you can apply to the order. At this window you can:

• select Cvt W/O $ to pmt to default the remaining dollar amount of the gift certificate to the Amount field on the order.

• exit the window and manually enter the gift certificate dollar amount you wish to apply to the order.

• leave the amount field blank to apply the remaining dollar amount to the order.

• If the number you enter does not match a gift certificate number in the Electronic Gift Certificate table, the system displays a message:

Warning - No remaining $$ exist for this g/c number.

 

You can still use the electronic gift certificate as payment for the order even though the gift certificate number is invalid. Also, the system accepts the electronic gift certificate as payment even if you enter a dollar amount to apply to the gift certificate that exceeds the remaining dollar amount.

See Working with Gift Certificates for more information on setting up electronic gift certificates and a sample of the Display Electronic Gift Certificate window.

Numeric, 2 positions; display-only, required.

CC #

The number of the credit card used on the order.

All credit cards must be authorized manually or by a credit card authorization service.

The Scan Credit Card Accounts Screen opens if you prompt on this field and you have defined the credit card pay type associated with the data loaded from GECC in the Pay type field. This screen allows you to scan for the credit card number of the customer placing the order.

The credit card number is located on the bottom half of the screen for credit card payment types that have already been added to the order unless the operator does not have authority to the Restrict Access to Credit Card Numbers in OI and OM (A88) secured feature.

Credit card number format: If you do not have authority to the Display Full Credit Card Number (B14) secured feature, the credit card number is in the format specified at the Credit Card Number Layout Screen for the associated pay type. For example, ************1443 may display instead of the entire credit card number. See Credit Card Number Format for an overview.

Tokenization: If the Request token field for the authorization service defined for the credit card pay type is selected, the system sends a Token Request to the authorization service to replace the credit card number with a token. If the Require Credit Card Token (L40) system control value is selected and a token is not returned in the Token Response, the system displays an error message and requires you to enter a different form of payment on the order before it can be accepted. See the Data Security and Encryption Guide for more information.

CC last four: The system stores the last four digits of the credit card number in the CC Last 4 field in the Order Payment Method table in order to verify the card with the customer.

Alphanumeric, 20 positions; required.

Exp date

The date (in MMYY format) up until which a credit card is valid. For example, enter 1206 if the credit card expires in December of 2006.

The Require expiration date flag for the pay type controls whether this field is a required entry.

The expiration date is on the bottom half of the screen for credit card payment types that have already been added to the order unless the operator does not have authority to the Restrict Access to Credit Card Numbers in OI and OM (A88) secured feature.

Numeric, 4 positions; required or optional, based on the Require expiration date flag for the pay type.

Issue #

An incremental issue number which some banks assign when they replace a credit card, such as a debit card, because it is lost or stolen. It is important to enter the issue number exactly as it appears on the card. For example, an issue number of 0 is different from an issue number of 00, and an issue number of 1 is different from an issue number of 01.

Required? An issue number may be required for a credit card or debit card, based on the setting of the Require issue # field for the pay type. If it is required and you do not enter an issue number, the system displays an error message:

Credit card issue# () is not valid.

Note: An entry of 00 (two zeros) is not considered a valid issue number.

The issue number is a valid entry only for a credit card payment method, such as a debit card.

Alphanumeric, 2 positions; required or optional based on the Require issue # flag for the pay type.

Start date

The month and year when a credit or debit card becomes effective.

Required? The Require start date flag for the pay type controls whether the start date is required for a credit card pay type. If the start date is required but not entered, the system displays an error message:

Credit card start date (0) is not valid.

The start date is a valid entry only for a credit card payment method, such as a debit card.

Even if you require a start date for a pay type, the system does not validate that the start date is on or before the current date. Typically, if your authorization service requires a start date for this pay type, the service would validate that the start date has passed.

Numeric, 4 positions (MMYY format): required or optional based on the Require start date flag for the pay type.

Plan (Deferred or installment payment plan code)

A code that represents the deferred or installment payment plan you wish to assign to this order. An order is eligible for a payment plan only if it uses a credit card whose Card type is Credit Card) rather than, for example, a stored value card. See Types of Credit Cards for more information.

Included only if the Deferred and Installment Billing (F51) system control value is selected.

If an operator does not have authority to the Override Deferred and Installment Billing Options (A81) secured feature, this field is display-only.

An error message indicates if an operator entered a payment plan code and the order is not eligible.

See Assigning a Payment Plan to the Order on how the system determines the payment plan to assign to the order.

Payment plans are defined in and validated against the Flexible Payment Option table. See Working with Flexible Payment Options (WFPO).

Alphanumeric, 5 positions; optional.

Auth # (Authorization number)

A code that indicates that the amount to charge for this credit card payment type has been authorized manually or through a credit card authorization service. You can preauthorize a credit card by entering an authorization number in the Authorization # field; however, you must also enter a value in the Amount field.

Enter a code in this field to preauthorize the credit card when you do not use an authorization service to evaluate and approve your credit card orders. You can enter an authorization number in upper and lower case.

Secured feature: The ability of a user or user class to enter an authorization code manually for an order is controlled by the secured feature C/C Authorization Field Access (A25).

If you use an authorization service, the system updates this field when an authorization is received.

Alphanumeric, 16 positions; optional.

Authorization date

The date when this payment method received an authorization manually or by an authorization service.

You must enter an authorization date if you entered an authorization number in the Authorization# field.

If you use an authorization service, the system updates this field when an authorization is received.

Numeric, 6 positions (MMDDYY format); optional.

Ord total

The sum of all charges on the order, including: merchandise, freight, additional freight, tax, handling and additional charges.

Numeric, 11 positions with a 2-place decimal; display-only, updated by the system.

Auth amount

The amount you wish to manually authorize for this credit card.

Numeric, 10 positions with a 2-place decimal; required.

CSV (Card security value)

The credit card’s security value.

American Express: The card security value, or CID (card identification number), is a 4-digit number imprinted, not embossed, on an American Express credit card. The card security value is above and to the right of the imprinted credit card number on the front of the card.

Discover: The card security value, or CID (card identification number), is a 3-digit number in reverse indent printing located on the signature panel on the reverse side of the credit card following the account number.

VISA: The card security value, or CVV2 (card verification value), is a 3-digit number in reverse indent printing located on the signature panel on the reverse side of the credit card following the account number.

MasterCard: The card security value, or CVC2 (card validation code), is a 3-digit number in reverse indent printing located on the signature panel on the reverse side of the credit card following the account number.

 

Reducing fraud: Authorization services use card security identification to help reduce fraud by verifying that the credit card is present at the point of sale and to ensure that the credit card data from the transaction matches the data stored by the authorization service for that card.

 

The card security value and presence are used for the processing of VISA, Discover, Master Card, and American Express online authorization transactions only; the card security value and presence are informational-only for every other credit card transaction. The card security response received for the authorization is stored in the Vendor response 2 field in the Authorization History table.

Note: The system removes the card security value from an order when the order is accepted, even if an approved online authorization has not been received on the order. Card security processing is not available during batch authorization or deposit processing.

See Credit Card Security Service (CID, CVV2, CVC2).

Numeric, 4 positions; optional.

CSP (Card security presence)

Indicates to the authorization service whether a card security value (CID, CVV, CVC) is present on the credit card. If a card security presence exists for the credit card payment method, the authorization service performs card security identification.

Valid values:

Value present = card security value is present on the credit card.

Value illegible = card security value is present on the credit card, but is illegible.

No Value = card security value is not present on the credit card.

If you select Value present and do not enter a number in the Card security value field, an error message indicates: Card security value is required.

If you select Value illegible or No Value and enter a number in the Card security value field, an error message indicates: Card security value must be blank.

See Credit Card Security Service (CID, CVV2, CVC2).

Alphanumeric, 1 position; optional.

Amount

The total dollar value of this payment type.

When to enter an amount? Enter an amount for cash/check and coupon/credit payment types. If the amount you enter is less than the order total, the system displays the following message:

Order total not equal to paid amount.

Enter an amount if using a credit card that is not the only form of payment on the order and another payment type is used as the “catch- all” payment type. See Pay Type Editing for more information.

 

When to leave this field blank? Leave this field blank:

• when entering an A/R or C.O.D. payment type.

• when entering a check interface payment type.

• when the customer is using only this credit card to pay for the order (the system charges this credit card the total amount due on the order).

• for one credit card payment type if the customer is using multiple payment methods on the order (the system charges the credit card the outstanding balance that is not charged to other payment types).

The system issues a message for you to delete the amount here if:

• The customer is using only this credit card to pay for the order, and

• You accept the order, and

• The dollar amount is insufficient to cover the order.

When this value defaults: The amount associated with a cash/check payment type appears automatically when you enter a valid cash control number and the Allow Dynamic Creation of Cash Control Numbers (B20) system control value is selected.

 

“Catch-all” payment types: A “catch-all” payment type is a payment type that will be charged the outstanding balance on an order when the customer is using several payment methods on the order. You can identify a payment type as the “catch-all” payment type by leaving the Amount field blank.

You can use these payment methods as the "catch-all" payment type:

• Credit card

• C.O.D.

• A/R

• the Check Interface Payment Type (G26).

You can identify only one payment type on the order as the "catch-all" payment type.

 

The system always uses the C.O.D. or A/R payment type as the "catch-all" payment type when it is present on the order. You must enter a value in the Amount field for every other payment type on the order except the C.O.D. or A/R payment type.

You cannot identify a cash/check or a coupon/ credit payment type as the "catch-all" payment type, because the customer drafts the check or the system issues a coupon or merchandise credit for a specific amount. A "catch-all" payment type, however, will be charged whatever amount is not charged to other payment types on the order. This is an open- ended payment type that will "catch" the customer underpayment, charge the balance, and avoid a balance due situation.

Alternate currency pricing: You can enter the pay type amount in the alternate currency by selecting AC Override if the order is associated with an alternate currency; see Using Alternate Currency Pricing.

Numeric, 9 positions with a 2-place decimal; entry requirements depend on payment type.

Charge sequence

The order in which the system should charge each pay type when the customer uses several payment types. Indicates when each payment type will be billed by the system as merchandise is shipped. See Determining the Charge Sequence for more information.

The charge sequence is indicated for each entered payment method on the lower portion of the screen, and is enterable.

Numeric, 2 positions; optional.

Pay bal (Payment balance)

Not currently implemented for Business to Business Order Entry.

Numeric, 9 positions with a 2-place decimal; display-only.

Cash control

The control number assigned to a cash/check payment type and corresponding mail or fax order. You or your Accounting department stamp this number on the check and the order form to establish a link between the payment received and the order placed.

The cash control number allows you to track the check and the order through the system to ensure that:

• There is a permanent record of the check.

• There is a link between the order form and the prepayment method.

• The amount drafted on the check equals the order totals on the system.

 

System Control Value: The Allow Dynamic Creation of Cash Control Numbers (B20) system control value determines whether you can define a cash control number for a check payment type during Order Entry. If this value is selected, you can enter the cash control number and the amount of the check.

If this value is unselected, you must enter the cash control number. The system validates your entry and displays the associated check amount if it is valid; otherwise, the system issues an error message.

The cash control number is displayed on the lower portion of the screen for cash/check payment methods that you have already entered.

Numeric, 5 positions; required.

Gift cert/coupon

The number assigned to the coupon or credit payment type that is being redeemed by the customer as payment on an order.

You can leave this field blank when creating a coupon or credit for the customer on-demand if the System Control value, Dynamic Creation of Coupons (B21) is selected, unless the system control value Require Gift Certificate/Coupon Number (G75) is also selected.

The gift certificate or coupon number is on the lower portion of the screen for coupon or credit payment methods that you have already entered.

Numeric, 5 positions; optional.

Routing

An informational field that is required if the pay type you define matches the Check Interface Payment Type (G26) system control value.

An error message indicates if you do not enter a routing number and the pay type you defined matches the Check Interface Payment Type (G26) system control value:

A Routing Number is required for check interface payment types.

An error message indicates if you enter a routing number for a pay type that does not represent pay category Cash/Check:

A routing number cannot be entered for this pay type.

Alphanumeric, 9 positions; optional.

Acct (Checking account number)

An informational field that is required if the pay type you define equals the Check Interface Payment Type (G26) system control value.

An error message indicates if you do not enter a checking account number and the pay type you defined equals the Check Interface Payment Type (G26) system control value:

A Checking account number is required for check interface payment types.

An error message indicates if you enter a routing number for a pay type that does not represent pay category Cash/Check:

A routing number cannot be entered for this pay type.

Alphanumeric, 20 positions; optional.

Check #

An informational field that is required if the pay type you define equals the Check Interface Payment Type (G26) system control value.

An error message indicates if you do not enter a checking account number and the pay type you defined equals the Check Interface Payment Type (G26) system control value:

A check number is required for check interface payment types.

An error message indicates if you enter a routing number for a pay type that does not represent pay category Cash/Check:

A routing number cannot be entered for this pay type.

Numeric, 6 positions; optional.

Non-alloc bal (Non-allocated balance)

Not implemented for Business to Business Order Entry.

Numeric, 9 positions with a 2-place decimal; display-only.

Ord discount (Order discount)

Not implemented for Business to Business Order Entry.

Numeric, 9 positions with a 2-place decimal; display-only.

Screen Option

Procedure

Change a payment method

Select Change for a payment method. See Enter Payment Method Screen.

Delete a payment method

Select Delete for a payment method. See Enter Payment Method Screen.

Deactivate a payment method

Select Deactivate for a payment method. See Enter Payment Method Screen.

Review the payment plan assigned to the order

Select Plan summary for a payment method to advance to the Display Payment Plan Summary Screen.

Review order payment history for this order

Select History for a payment method to advance to the Display Order Payment History screen. See Selecting an Order for Maintenance.

Apply the positive write-off balance in the WO$ field as payment to the order, using the value in the Default Cash Pay Type (C07) system control value.

Select Conv W/O$ To Pmt. An error message indicates if the write-off amount is 0 or negative: Cannot use as payment; write-off amount (.00) is zero or negative.

Apply the negative write-off balance in the WO$ field as an additional charge on the order, using the value in the Default Additional Charge Code (C45) field in the System Control table.

Select Conv W/O$ To Chrg.

Advance to the Select A/R Credit Open Item Window (Using A/R Credits as Payments)

Select A/R CR Payment.

Scan Credit Card Accounts Screen

Purpose: Use this screen to scan for the credit card account the customer wishes to use as payment for the order. This screen displays credit card information for customers with a specific pay type credit card account, such as a house charge account. The Scan Credit Card Accounts screen is helpful if a customer wishes to use the credit card to pay for the order but does not know the credit card number.

Credit card number format: If you do not have authority to the Display Full Credit Card Number (B14) secured feature, the credit card number is in the format specified at the Credit Card Number Layout Screen for the associated pay type. For example, ************1443 may display instead of the entire credit card number. See Credit Card Number Format for an overview.

Note: Depending on the user’s authority to credit card information, the system writes a record to the Credit Card Audit table when this screen is displayed. See Logging Credit Card Data Access in the Data Security and Encryption Guide for more information.

How to display this screen: Enter the pay type associated with the Credit Card Account table in the Pay type field and click on the arrow in the Credit card number field on the Enter Payment Method Screen.

An error message indicates if you click on the arrow in the Credit card number field and you have not entered a pay type associated with the house charge in the Pay type field:

Prompt not valid for this field:

..

Field

Description

Postal code

The postal code or zip code for a customer with this credit card account. Credit card accounts for customers living in foreign countries contain a postal code of 00000.

Alphanumeric, 10 positions; optional.

Name

The first 4 positions of the customer's last name.

Alphanumeric, 4 positions; optional.

Address

The first 6 positions of the customer's street address.

Alphanumeric, 6 positions; optional

CC account no.

The credit card number of a customer's account.

If you do not have authority to the Display Full Credit Card Number (B14) secured feature, the credit card number is in the format specified at the Credit Card Number Layout Screen for the associated pay type. For example, ************1443 may display instead of the entire credit card number. See Credit Card Number Format for an overview.

Numeric, 16 positions; display-only.

Screen Option

Procedure

Select a credit card account

Select a credit card account.

Display a credit card account

Select Display for a credit card account to display it.

Instructions:

1. Search for the correct credit card account by entering information in the scanning fields. The system defaults the postal code, first 4 positions of the last name and first 6 positions of the street address of the customer sold to. If a bill to exists for this order, the system uses the address information of the customer bill to.

2. Select the credit card account you wish to use as payment for this order.

3. The system returns you to the Enter Payment Method Screen with the credit card number of the account you selected defaulting in the Credit card number field.

Display B2B Order Summary Screen

Purpose: Use this screen to review order information, such as:

• the total units ordered

• the gross merchandise amount

• the net merchandise amount

• each ship to customer assigned to the order

• the merchandise total for each ship to customer

Note: In order to view order totals that include freight and tax amounts, you must view the order in order maintenance or standard or streamlined order inquiry.

How to display this screen: Select Summary on the Work with B2B Order Screen or the Work with B2B Order Detail Screen (Adding Items to a Business to Business Order)

Field

Description

Order #

The unique number assigned to this order.

Numeric, 8 positions; display-only.

Disc % (Price discount percent)

A discount percentage defined for this sold to customer in the Customer Sold To table that automatically applies to each order entered for this sold to customer.

Numeric, 5 positions with a 2-place decimal; display-only.

Total units

The total number of units ordered on this order. The system sums the Quantity to distribute for each order line. This is the total units ordered; the system does not consider whether the units have been distributed to a ship to customer.

Numeric, 6 positions; display-only.

Gross merch (Gross merchandise amount)

The total dollar amount for the merchandise, before applying any discounts.

Numeric, 9 positions with a 2-place decimal; display-only.

Disc (Discount amount)

The total dollar amount of the discount applied to this order.

The discount amount includes order discounts, such as the customer price discount percent, and any line level discounts, such as price overrides.

Numeric, 9 positions with a 2-place decimal; display-only.

Net merch (Net merchandise amount)

The total dollar amount for the merchandise minus the discount amount.

Numeric, 9 positions with a 2-place decimal; display-only.

St# (customer ship to number)

A sequential number that identifies the ship-to address for a customer. The ship to number is suffixed to the related sold to customer in order to link this ship to customer to the sold to customer.

Numeric, 3 positions; display-only.

Name/address

Two lines are available to display the ship to customer's name and address information.

The system displays the ship to customer's name on the first line; if a company name has been defined for the ship to customer, the company name is indicated instead.

The ship to customer's street address is on the second line.

Name: Alphanumeric, 40 positions; display-only.

Address: Alphanumeric, 40 positions; display-only.

Via (Ship via code)

A code for the shipper to deliver this order to the customer.

A ship via code is indicated if you entered a ship via override for this ship to customer; otherwise this field is 0 to indicate the ship to customer is assigned to the ship via defined on the order header. See Ship Via Override Hierarchy for a list of ways the system can override the shipper specified on the order with another shipper and the hierarchy in which the ship via overrides take precedence.

Ship via codes are defined in and validated against the Ship Via table. Additionally, ship via codes are validated against the SCF/Ship Via table, which ties together shippers and geographic locations. You need to set up valid carriers for each SCF prior to Order Entry.

Numeric, 2 positions; required.

Qty (Quantity distributed)

The total quantity of the item that has been distributed to this ship to customer.

Numeric, 7 positions; display-only.

Total (Merchandise total)

The total merchandise amount for this ship to customer.

Numeric, 11 positions with a 2-place decimal; display-only.

Ovr (Message override?)

Indicates whether an order message has been defined for this ship to customer.

Valid values are:

Y = A message has been entered for this ship to customer.

N = A message has not been entered for this ship to customer.

Screen Option

Procedure

Review the items assigned to a ship to customer

Select Display Item Detail for a ship to customer to advance to the Display Items for Ship To Screen.

Work with order messages for a range of ship to customers

Select Ship To Messages. See Working with Business to Business Order Entry Overrides.

Work with ship via overrides for a range of ship to customers

Select Override Ship Via. See Working with Business to Business Order Entry Overrides.

Display Items for Ship To Screen

Purpose: Use this screen to review the items assigned to a ship to customer. At this screen, you can review:

• the quantity of the item the customer is expecting to receive

• the unit price for each item

• the extended price for each item

• whether the item is expected to ship using a shipper other than the one defined on the order header

How to display this screen: Select Display Item Detail for a ship to customer on the Display B2B Order Summary Screen.

.

Field

Description

Order #

The unique number assigned to this order.

Numeric, 8 positions; display-only.

Ship to #

The unique number assigned to this ship to customer that is associated with the sold to customer on the order.

The ship to customer's name or company name and street address information is to the right of the ship to customer number.

Ship to number: Numeric, 3 positions; display-only.

Name: Alphanumeric, 40 positions; display-only.

Address: Alphanumeric, 40 positions; display-only.

Item

A code for the unit of inventory this ship to customer is expecting to receive.

Item codes are defined in and validated against the Item table.

Alphanumeric, 12 positions; required.

SKU

A code that further defines an item, such as color, style, or size.

SKU codes are defined in and validated against the SKU table.

Alphanumeric, three 4-position fields; required if the item has SKUs.

Qty (Quantity distributed)

The quantity of the item that has already been distributed to this ship to customer.

Numeric, 7 positions; display-only.

Price

The system price of a single unit of the item.

Numeric, 7 positions with a 2-place decimal; display-only.

Total (Extended dollars total)

The price at which the item is sold multiplied by the quantity ordered for this ship to customer. Does not include any other types of item charges, such as freight, tax, gift wrap, special handling, etc.

Numeric, 9 positions with a 2-place decimal; display-only.

Via (Ship via code)

A code for the shipper to deliver this order to the customer.

A ship via code is indicated in this field if you entered a ship via override for this ship to customer; otherwise this field is 0 to indicate the ship to customer is assigned to the ship via defined on the order header. See Ship Via Override Hierarchy for a list of ways the system can override the shipper specified on the order with another shipper and the hierarchy in which the ship via overrides take precedence.

Ship via codes are defined in and validated against the Ship Via table. Additionally, ship via codes are validated against the SCF/Ship Via table, which ties together shippers and geographic locations. You need to set up valid carriers for each SCF prior to Order Entry.

Numeric, 2 positions; display-only.

Item description (Unlabeled field below the Item field)

The description of the item.

Alphanumeric, 40 positions; display-only.

SKU description (Unlabeled field below the Price field)

The description of the SKU.

Alphanumeric, 40 positions; display-only.

Accepting or Rejecting a Business to Business Order

Purpose: In order to complete a business to business order, you can:

• accept your entries and create the order

• reject your entries and delete the order

Accepting order: The system performs the following updates when you select Accept to accept an order:

1. The system verifies the accuracy of all order information and ensures that you have defined some method of payment.

2. The system submits the order to the batch edit program using the B2B_GEN batch job. The B2B_GEN batch job performs the same validation and updates that the order API job performs.

3. If an error is found during the B2B_GEN batch job, the system produces the Business to Business Order Error Listing. You can correct the errors on the order in batch order entry.

4. If the batch job does not find any errors, the system adds the new order immediately to the Order tables; it becomes available for Order Maintenance and standard or streamlined Order Inquiry.

5. You return to the Work with B2B Order Screen to enter another order or to end the Order Entry function.

If you wish to end the Order Entry function, you can select Exit. You return to Selecting Business to Business Order Entry.

Note: If there is a Price Override Reason for B2B Orders (G08), the system assigns this price override reason code to each order detail line on a business to business order and does not reprice the order line when the order is processed through the batch edit function. Instead, the order line keeps the price that was entered in business to business order entry.

Error messages: The system may display an error message similar to the following when you select Accept to accept a business to business order:

• If you have not defined a method of payment: No paytypes defined for order. Cannot accept.

• If the order is associated with a payment plan and the order includes more than one credit card: Multiple credit cards not allowed with payment plan. See Deferred/Installment Billing Overview.

• If you have not completely distributed all of the items on the order: Cannot accept -- not all items fully distributed.

• If you have not entered any items on the order: No lines on order. Cannot accept.

Rejecting order: The following occurs when you select Reject to reject an order:

1. The system displays the Confirm Delete pop-up window.

2. You must select OK to delete the record or Exit to cancel this action.

3. The order is removed entirely from the system if you choose to delete the record. There is no trace of the customer's order on the system, as if you never entered it.

4. The order number assigned to the deleted order is "retired", the system assigns the next available order number to the next order.

5. The customer record retains any updates to any customer-related fields (such as a change of address or the addition of a permanent shipping address).

Correcting Business to Business Order Errors

Purpose: Once you select Accept to accept a business to business order, the system submits the B2B_GEN batch job to validate and process the order.

If the B2B_GEN batch job finds any errors, the job prints the Business to Business Order Error Listing. This report lists the errors that occurred on the order for each ship to customer.

The Business to Business Order Error Listing sorts by ship to customer number and lists each error that occurred for the order information related to the ship to customer.

Related sections: Refer to the following sections for more information on the errors that can occur for a business to business order and how to correct the errors in Batch Order Entry.

• See Order Creation Errors, for more information on the errors that can occur for a business to business order and how to fix the errors by recreating codes in the supporting tables.

• See Introducing Batch Order Entry for more information about fixing the errors in Batch Order Entry.

OE04_02 OROMS 5.0 2018 OTN