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• PeopleSoft Services Foundation

  • Getting Started with PeopleSoft CRM Services Foundation

    • PeopleSoft Services Foundation Overview

    • PeopleSoft Services Foundation Business Processes

    • PeopleSoft Services Foundation Implementation

  • Setting Up Solution Management

    • Understanding Solution Management Setup

    • Setting Up Solution Management Prompt Tables

    • Setting Up Solution History Tracking

  • Managing Solutions

    • Understanding Solutions

    • Creating Solutions

    • Relating Solutions Automatically

    • Updating Solution Usage Counts and Linkages

    • Merging Similar Solutions

  • Using Solutions

    • Understanding Case, Service Order, and Defect Resolution

    • Finding and Attempting Solutions

  • Setting Up an Integration to the Transaction Billing Processor

    • Understanding PeopleSoft CRM Integration with the Transaction Billing Processor

    • Common Elements Used in Setting Up an Integration to the Transaction Billing Processor

    • Setting Up Integrations to the Transaction Billing Processor

    • Working with On-Demand Billing

    • Setting Up Sales and Use Tax for Third-Party Tax Vendors

  • PeopleSoft CRM Solution Management Reports

    • PeopleSoft CRM Solution Management Reports: A to Z

    • Report Samples