Contents
1 Deploying B2C Service
- Overview of Deploying B2C Service
- Smart Client Directory Structure
- Click-Once Deployment
- Download the B2C Service Client and Log In
- How the Application Deployment is Processed
- Maintenance Packs
- How You Deploy B2C Service to Multiple Staff Members
- How You Share Application Files
- Define a Custom Deployment Location for a Site
- Define a Custom Deployment Location for a Profile
- How You Store User Files on a Network Drive
- Define the User Files Location for a Site
- Define a User Files Location for a Profile
- How You Share Update Files
- Define a Shared Update Files Location for a Site
- Define a Shared Update Files Location for a Profile
2
- Glossary
- absolute time
- access level conditional section
- accessibility
- account self-service
- action
- action arrow
- activate
- Active
- add-in
- Add-In Manager
- administration interface
- administrator
- administrator login
- administration site
- advanced mode
- Agedatabase
- agent
- agent desktop
- agent scripting
- aging
- alias
- anchor
- answer
- answer access level
- answer custom field
- answer relationship
- answer status
- answer status type
- answer type
- answer update notification
- Answers page
- API (application program interface)
- application menu
- Ask a Question
- asset
- asset product
- asset record
- audience
- audience sampling mode
- audit log
- auto filter
- automatic logout
- backup directory
- backup file
- basic page set
- billable task
- block
- block quotes
- boolean searching
- bounced email
- broadcast mailing
- broadcast survey
- builder
- Bulkdel
- business objects
- business rules
- cached data
- Campaign
- Canceled
- case section
- Case statement
- category
- category page
- certificate
- certificate revocation list
- certification authority
- channel
- channel account
- channel type
- chart style
- chat agent status
- chat agent status type
- chat session
- chat session queue
- chat session routing
- checksum
- choice question
- Click-Once installer
- client
- clone
- Closed
- clustering
- co-browse
- Code Assistant
- color scheme
- comment
- community
- community privacy level
- comparison period
- compatibility set
- competitor
- compile
- Completed
- complex expression
- computed field
- condition
- conditional formatting
- conditional section
- conference
- configuration button
- Configuration Settings editor
- configuration list
- configuration settings
- Configuration Wizard
- Connect Object Explorer
- contact
- contact custom field
- contact list
- contact role
- contact type
- Content Library
- content page
- content pane
- content pane tabs
- context-sensitive answers
- control
- cross tab
- CSV (comma-separated value)
- cultures
- Currency
- custom field
- custom object
- custom page
- custom report
- customer
- customer account
- Customer Portal Administration site
- dashboard
- data dictionary
- data import template
- Data Import Wizard
- data lifecycle management
- data mining
- data set
- data type
- database
- Dbaudit
- Dbstatus
- Dead
- decision
- decryption
- default directory
- deliverability
- dependency
- deploy
- deployment log
- deprecated
- design space
- desktop usage administration
- desktop workflow
- development area
- display position
- disposition
- distribution list
- docked filter
- document
- DomainKeys (DK)
- DomainKeys Identified Mail (DKIM)
- dormant incident
- Draft
- drill down
- drill-down filter
- drill-down link
- dynamic form
- editor
- Else clause
- email address sharing
- email answer
- email management
- email message
- encryption
- escalation
- even split mode
- event (Named/Exit/Finish)
- Everyone access level
- exception
- exchange rate
- explorer
- expression
- extend
- external event
- external suppression list
- FCRR (first contact resolution rate)
- file
- file attachment
- file attachment answer
- file link
- File Manager
- File menu
- final message
- first due
- fixed filter
- flag
- flow diagram
- force logout
- forecast
- foreign key
- Forward to Friend link
- framework
- function
- Give Feedback
- global header
- Global template
- group
- group type
- grouping
- guest
- guide
- guided assistance
- hash
- help access level
- Hosting Management System (HMS)
- hive
- hive permissions
- hive privacy level
- hive template
- hive type
- HTML answer
- HTML editor
- identity provider
- IMP (import) file
- In Meeting
- Inactive
- inbox
- inbox limit
- incident
- incident archiving
- incident custom field
- incident thread masking
- incident queue
- incident severity
- incident status
- incident status type
- incident thread
- index
- indexing
- industry type
- information gaps
- initial state
- inline
- inlay
- inline editing
- inner join
- interface
- Interface Manager
- invitation method
- Kexport
- Keywordindexer
- Kimport
- knowledge base
- knowledge engineer
- Langcvt
- language
- Launched
- layout
- lead
- lead rejection type
- leaf level
- learned link
- Live Chat
- Live Media bar
- local settings
- logical expression
- logical operators
- Login window
- Lookup field
- Lost
- mailbox
- mailer daemon (rnmd)
- mailing
- mailing status
- manual policy
- manually related answer
- market testing
- mask
- matrix question
- member
- member type
- merge field
- merge report
- message
- message base
- Message Bases editor
- message templates
- migration
- mobile customer portal
- Monitor
- Msgtool
- multi-select
- multiline
- natural language
- navigation buttons
- navigation list
- navigation pane
- navigation set
- next-update checklist
- normalized URL
- note
- notification
- object
- object event handler
- On Break
- open login
- operating system
- operational database
- operator
- opportunity
- opportunity custom field
- opportunity status
- opt-in
- opt-out
- Oracle-managed Service mailbox
- post-update checklist
- Analytics
- Chat
- Connect Desktop Integration (JavaScript API)
- Connect PHP API
- Connect Web Services
- Customer Portal
- B2C Service (Service)
- Desktop Add-Ins
- Feedback
- Opportunity Tracking
- Outreach
- Self Service
- Social Experience
- Social Experience communities
- Oracle B2C Service
- Smart Client
- standard object
- organization
- organization address type
- organization association
- organization custom field
- organization hierarchy
- outer join
- output definition
- output level
- owner
- page
- page set mapping
- panel
- path
- Personal settings
- polling survey
- post
- post type
- pre-update checklist
- preliminary screen pop
- Preparing to Send
- price schedule
- primary contact
- primary key
- priority
- private
- private key
- privileged access answers
- process model
- product catalog
- product linking
- Production area
- profile
- promote
- proof
- proof list
- propose answer
- Proposed
- Public
- public certificate
- public key
- public key certificate
- publish report
- pull policy
- pull quantity
- question
- questionnaire
- queue
- queued report
- Quick Access toolbar (QAT)
- Quick Search
- quota
- quote
- quote custom field
- quote template
- random sampling mode
- record
- record type
- record pool
- record tabs
- recurrence
- reference implementation
- regular expression
- Reject
- related answers
- relationship item
- relative time
- relative value
- report
- report database
- report control
- report linking
- report schedule
- report section
- report variable
- Reportgen
- re-queuing
- resolution time
- response interval
- response requirements
- response time
- result grouping
- Review
- ribbon
- rollover
- rollup
- root certificate
- round-robin queue
- RPA (responses per assignment)
- RSS (Really Simple Syndication)
- rule
- rule base
- rule log
- rule state
- rules engine
- runtime selectable filter
- S/MIME (Secure Multipurpose Internet Mail Extensions)
- safe mode
- sales period
- sales product
- sales products custom field
- sales representative
- SAML (Security Assertion Markup Language)
- SAML 2.0 open login
- Scheduled
- scheduled report
- schema
- score
- screen pop
- script
- script rules
- search and selection criteria
- search index
- search priority word
- secure email
- seeding
- segment
- self-learning knowledge base
- sender ID
- Sender Policy Framework (SPF)
- Sending
- Service Console
- service level agreement
- sharing
- sibling answer
- single sign-on
- sitemap
- SLA (service level agreement)
- SLA instance
- slicing
- Smart Interaction Hub (SIH)
- Smart Merge
- SmartAssistant
- SmartSense
- snippet
- Solved
- solved count
- sort order
- spacer
- special response
- spider
- SSL (secure sockets layer)
- staff account
- staff account custom field
- staff member
- stage
- standard reports
- standard text
- State
- status
- status type
- stopword
- strategy
- strict priority
- style
- subscription
- suggested answers
- suggestion
- Support Home
- survey
- survey status
- Suspended
- Suspended by Error
- synchronization
- syndicated widget
- system attribute
- table instance
- target
- target rule
- task
- task custom field
- task inheritance
- task status
- Techmail
- template
- territory
- test message
- text explanation
- text field
- text question
- theme
- third-party screen pop
- Time Billed
- Tool window
- toolbar
- topic browsing
- topic monitoring
- tracked link
- tracked link category
- transactional mailing
- transactional survey
- transfer
- trending
- trigger
- Unqualified
- Unresolved
- Unrestricted
- Unspecified
- Unsubscribe link
- Updated
- Upgrade site
- updating
- Update Management System (UMS)
- URL answer
- user agent settings
- User link
- user type
- utility
- validation
- variable
- versioning
- view partial
- virtual assistant
- visibility
- Waiting
- web form
- Web Indexer
- Web spider
- web visit
- website link survey
- weight
- widget
- widget builder
- Win/loss reason
- Wltool
- word stemming
- wordlist file
- workflow
- workgroup
- working record
- workspace
- workspace rules
- workspace designer
- Your Account