Contents

• Title and Copyright Information
• Preface

1 Introduction to Cloud Portal

• Cloud Portal
• Oracle Fusion Field Service and Cloud Portal

2 Monitor Your Usage

• View Usage Details in Billing Metrics
• Download Resource Information as CSV File
• Resource Summary

3 Business Metrics

• View Business Metrics for Any Period

4 Service Console

• About the Field Service Cloud Service Console
• Your Provisioned Environments
• Rename an Environment
• Create a New Admin User
• Reset an Admin User Password
• Use DKIM Validation for Emails
• Register your Domain to Enable DKIM
• Enable or Disable Internet Caching
• Move to Go-Live Mode

5 Update Date Selection in Service Console

• Selecting Update Date
• Oracle Fusion Field Service Update Process Rules
• Pick a Date to Update Schedule
• Default Update Schedule
• Configure the Update Window
• View Request History
• Self-Scheduling Weekly Maintenance Packs
• Schedule your Weekly Maintenance Packs

6 Refresh an Environment

• About Refreshing an Environment
• How to Refresh an Environment
  • Refresh an Environment from Start
  • Refresh from Another Environment
  • Data Copied and Not Copied when Refreshed from Another Environment
• Refreshing Environment Operation Incomplete
• Data Management on Target Environment

7

• Revision History