Promotions Overview

You can create a wide range of feature-rich promotions with SuitePromotions.

You can offer your customers:

Item promotions that give percentage or currency amount discounts on items.
Fixed price item promotions that let you offer items at a set discounted price.
Order promotions that give percentage or currency discounts on the whole order.
Shipping promotions that give your customers free shipping on specific shipping methods.
Free gift promotions that give your customers an item for free.

Watch the following video for an introduction of the features and benefits of SuitePromotions.

Important:

This help topic doesn't cover Standard promotions and promotions created using the Advanced Promotions SuiteApp. You are encouraged to replace such promotions with SuitePromotions. For more information, see Migrating to SuitePromotions.

For information regarding standard and Advanced promotions, see the Standard and Advanced Promotions guide.

Enhancements Introduced in SuitePromotions

SuitePromotions includes the following features that enrich the way you offer promotions to your customers:

Combinable Promotions
Auto-Apply Promotions
Best Offer
Cached Saved Searches
Audit and Visibility
Automatically Add Free Gift to the Transaction
Customer Specific Promotions
Qualifying Item Quantity
Configure free shipping eligibility

Note:

Standard and Advanced promotions aren't compatible with the new enhancements introduced in SuitePromotions.

Combinable Promotions

NetSuite lets you offer your customers better discounts by applying multiple promotions to one transaction. You can add any combination of item promotions, order promotions, and shipping promotions to an order. You can choose which promotions can be stacked and which should stay exclusive.

Watch the following video for an overview of the combining options available with SuitePromotions and how each of the options impact the best offer logic when promotions are applied to a transaction.

Combinable Promotions work with the Auto-Apply Promotions feature so that sales reps can have NetSuite automatically apply multiple promotions to an order. For information about automatically applying promotions to a transaction, see Automatically Applying Promotions.

Combinable Promotions require little configuration. After you enable the SuitePromotions feature, you can apply more than one promotion to a transaction. For more information, see Configuring Promotions.

Auto-Apply Promotions

NetSuite lets you automatically apply multiple promotions to a transaction. This makes your sales reps' jobs easier by automatically applying eligible promotions, so they don't have to figure out which ones to use. The Auto-Apply Promotions feature ensures multiple promotions are quickly added to transactions at the point of sale. Auto-apply runs in the background and when changes are made to a transaction it determines which promotions the transaction is eligible for.

You can automatically apply up to 30 active promotions to a transaction for a specific date range per location. If the transaction qualifies, you can add more promotions manually. For more information, see Auto-Apply Promotions Limits.

Before promotions can be automatically applied to a transaction you must first enable the required features in NetSuite and create the promotion records, see Configuring Promotions.

The following diagram shows the steps needed to automatically apply promotions to a transaction.

Steps for applying promotions to a transaction.

For information about automatically applying promotions to a transaction, see Automatically Applying Promotions.

Best Offer

When several promotions are eligible on a transaction including exclusive promotions, NetSuite applies the promotion or promotions that ensure the customer gets the best offer (the largest discount on the transaction) available. If you have many promotions running at the same time, Best Offer in combination with the Auto-Apply Promotions feature saves you valuable time and keeps your customers happy. Best Offer also works equally well with manually applied promotions.

For more information, see How Best Offer is Applied.

Cached Saved Searches

The Cached Saved Search feature lets you configure the way that a promotion handles saved searches. You can choose to use cached saved searches which provide better performance by returning the results faster. You can also choose to check for the latest saved search results every time a promotion is applied to a transaction to get the most up to date results possible, but results are retrieved slower.

For more information, see Saved Search Performance.

Audit and Visibility

Audit and Visibility shows you which promotions are applied to transactions. This is important when multiple promotions can be automatically applied to a transaction, and the Best Offer logic is managing which combination of promotions are applied. With Audit and Visibility you can see which promotions have been applied to a transaction, which haven't been applied, and the reasons why.

For more information see Viewing the Status of Applied Promotions.

Automatically Add Free Gift to the Transaction

SuitePromotions lets you create promotions that automatically add a free gift to eligible transactions. you can offer any inventory item as a free gift, except for parent-matrix items.

For more information see Creating Free Gift Promotions.

Customer Specific Promotions

Customer Specific Promotions lets you create promotions destined for one or more customer categories, one or more customers, or a customer group. Customer groups can be either static or dynamic. If you use a dynamic customer group, you can choose to use a cached version of the results, or you can run the customer group every time the promotion is applied.

For more information, see Setting Customer Eligibility on SuitePromotions.

Qualifying Item Quantity

This feature lets you specify how many items a shopper needs to buy to be eligible for the discount provided by a SuitePromotion. You can choose to repeat the discount for multiple qualifying items or apply it only one time per order. With Item and Item Fixed Price SuitePromotions, you can apply the discount to each eligible item in the order, not only the cheapest or most expensive one. Qualifying Item Quantity is available for all types of SuitePromotion.