Shared Email Domains
Follow these steps when sharing the same email domain between multiple NetSuite production accounts.
A user with an Administrator role or with the Full level of the Set Up Company permission can perform the following procedure. Contact NetSuite Customer Support for help with sharing a domain.
To configure an email domain for sharing between accounts:
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Determine which production account will be the main (or parent) account for the shared email domain. The main account is the account of the company that owns the domain. For example, the main account could be the company headquarters, while the company’s subsidiaries also use the same domain.
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Both the main (or parent) account and the subsidiary (or child) accounts sharing the domain should set up DKIM, following the procedures in these two sections:
Important:If you don't complete both procedures, the FROM header will be rewritten for emails sent from the accounts using the same domain.
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Contact NetSuite Customer Support for assistance to share this email domain.
Note:In accounts that share a domain, messages are displayed in the Details column on the Email Domain (DKIM) subtab. The message indicates that the email domain is used by more than one NetSuite account, and serves as a reminder that if the DKIM configuration ever needs to be modified, you must contact NetSuite Customer Support.