Feature Summary

Impact to Existing Processes Definitions
  • Larger scale: These features have a higher potential impact on users due to their complex designs. Focus your acceptance testing on these features.
  • Small scale: These features have minimal impact on users and typically involve minor changes to fields, validations, or programs.
  • Report: These features have minimal impact on users and include new or modified, Oracle-delivered, ready-to-run reports.
  • None: These features are not delivered enabled. These features will need steps to use. You can choose if and when to enable them.

Download feature summary table.

Module Feature Delivered Enabled Impact to Existing Processes Action to Enable
Administration Enhanced Business Rule: Intelligent Attributes of Unity in Rules No None Service Request Required
Administration Outbound SMS via Oracle Eloqua No None Service Request Required
Administration BUI Report Management: Analyze Reports from BUI Yes Small scale None
Administration Data Lifecycle Policies: Default policy name for multiple interfaces Yes Small scale None
Administration One of your ideas has been delivered from your suggestion.Element Manager: Overwrite of Navigation Set Yes Small scale None
Administration Element Manager: Support for Custom Business Events Yes Small scale None
Administration External Objects & Integrations: Option to include all fields while persisting connections to upgrade site. Yes Small scale None
Administration One of your ideas has been delivered from your suggestion.Job Scheduler: User defined schedules Yes Small scale None
Channels Chat in Browser UI: Anchor the Suggestions Panel Outside the Chat No None Setup Required
Channels Chat in Browser UI: Proofread Agent for Live Chat Sessions No None Setup Required
Channels Customer Portal: Bring Your Own Captcha on Page Load No None Setup Required
Channels Customer Portal: OpenSearch Answer Summary Widget No None Setup Required
Channels Chat in Browser UI: Public & Private Responses are Labeled and Color Coded No None Setup Required
Channels Chat in Browser UI: Suggestion Feedback for Chat Agents No None Setup Required
Channels Microsoft Teams Support in Browser UI & Chat No None Setup Required
Channels One of your ideas has been delivered from your suggestion.Expose Inc Performance Id in ROQL Yes Small scale None
Digital Customer Service Web Chat for B2C Service Support for 25.07.0 (25C) Client No None Setup Required
Platform Job Scheduler: Email Notification No None Setup Required
Platform Service Health Metrics: Support for the Agent Console (.net) Service No None Setup Required
Reporting Analytics: Export All Records from BUI Yes Small scale None
Reporting Display Multi-Select Count of records in BUI reports Yes Small scale None
Service Center Agent Browser UI: ASK Agent and AI Studios No None Setup Required
Service Center Agent Browser UI: Proofread Agent for Incident Threads No None Setup Required
Service Center Agent Browser UI: Similar Incidents with Hot Topics No None Setup Required
Service Center One-Click Unsubscribe Supported in Email Header No None Setup Required
Service Center Agent Browser UI: Staff Account Editor in BUI Yes Small scale None