Feature Summary

Impact to Existing Processes Definitions
  • Larger scale: These features have a higher potential impact on users due to their complex designs. Focus your acceptance testing on these features.
  • Small scale: These features have minimal impact on users and typically involve minor changes to fields, validations, or programs.
  • Report: These features have minimal impact on users and include new or modified, Oracle-delivered, ready-to-run reports.
  • None: These features are not delivered enabled. These features will need steps to use. You can choose if and when to enable them.

Download feature summary table.

Module Feature Delivered Enabled Impact to Existing Processes Action to Enable
Administration Enhanced Business Rule: Intelligent Attributes of Unity in Rules None Service Request Required
Administration Outbound SMS via Oracle Eloqua None Service Request Required
Administration BUI Report Management: Analyze Reports from BUI Small scale None
Administration Data Lifecycle Policies: Default policy name for multiple interfaces Small scale None
Administration One of your ideas has been delivered from your suggestion.Element Manager: Overwrite of Navigation Set Small scale None
Administration Element Manager: Support for Custom Business Events Small scale None
Administration External Objects & Integrations: Option to include all fields while persisting connections to upgrade site. Small scale None
Administration One of your ideas has been delivered from your suggestion.Job Scheduler: User defined schedules Small scale None
Agent Console DLM support for 'kf_top_item_stats' table Small scale None
Channels Chat in Browser UI: Anchor the Suggestions Panel Outside the Chat None Setup Required
Channels Chat in Browser UI: Proofread Agent for Live Chat Sessions None Setup Required
Channels Customer Portal: Bring Your Own Captcha on Page Load None Setup Required
Channels Customer Portal: OpenSearch Answer Summary Widget None Setup Required
Channels Chat in Browser UI: Public & Private Responses are Labeled and Color Coded None Setup Required
Channels Chat in Browser UI: Suggestion Feedback for Chat Agents None Setup Required
Channels Microsoft Teams Support in Browser UI & Chat None Setup Required
Channels One of your ideas has been delivered from your suggestion.Expose Inc Performance Id in ROQL Small scale None
Digital Customer Service Web Chat for B2C Service Support for 25.07.0 (25C) Client None Setup Required
Knowledge Advanced One of your ideas has been delivered from your suggestion.Email Link on new rich text editor Small scale None
Knowledge Advanced Link to Anchor on new rich text editor Small scale None
Knowledge Advanced One of your ideas has been delivered from your suggestion.Managed Search Question (MSQ) Tool usage report Report None
Platform Job Scheduler: Email Notification None Setup Required
Platform Service Health Metrics: Support for the Agent Console (.net) Service None Setup Required
Reporting Analytics: Export All Records from BUI Small scale None
Reporting Display Multi-Select Count of records in BUI reports Small scale None
Service Center Agent Browser UI: ASK Agent and AI Studios None Setup Required
Service Center Agent Browser UI: Proofread Agent for Incident Threads None Setup Required
Service Center Agent Browser UI: Similar Incidents with Hot Topics None Setup Required
Service Center One-Click Unsubscribe Supported in Email Header None Setup Required
Service Center Agent Browser UI: Staff Account Editor in BUI Small scale None