• Oracle Utilities Customer Cloud Service Integration to Oracle Field Service User’s Guide
• Overview
  • Background
  • Integration Overview
    • Oracle Utilities Customer Cloud Service
    • Oracle Field Service
    • Oracle Integration Cloud
• Supported Features
  • Business Terms
  • Business Flows
  • Business Processes
    • Activity Management
    • Appointment Management
    • Device Verification
    • Service Point Query
    • Status Updates
    • Pick Up Work
    • Administration Synchronization
  • Functional Overview
    • Creating an Activity
    • Assigning the Activity to Crew
    • Starting the Activity
    • Device Verification
    • Equipments
    • Attachments
    • Service Histories
    • Unrelated Pickup Work
    • Completing the Activity
  • Use Cases
• User Operations
  • Creating an Activity in Oracle Utilities Customer Cloud Service
  • Appointment Booking
  • Assigning a Crew
  • Crew Operations on the Activity
    • Adding Service Histories
    • Viweing Equipment-Level Service Histories
    • Adding Planned Service Histories
    • Adding Attachments
    • Adding Equipment
• Data Relationships
  • Oracle Utilities Customer Cloud Service to Oracle Field Service Data Synchronizations
    • Service Point Data Sync
    • Activity Types Sync
    • Device Data Sync
• Additional Information - Integration Concepts
  • Oracle Utilities Customer Cloud Service
  • Oracle Field Service
    • Admin
    • Dispatch Console
    • Resource Tree
    • Buckets
    • Field Resources

Oracle Utilities Customer Cloud Service Integration to Oracle Field Service User’s Guide

Oracle Utilities Customer Cloud Service Integration to Oracle Field Service Release 22C User’s Guide