What Happens At Activation Time?

When a service agreement is activated, the following takes place:

• If the service agreement has start-oriented field activities linked to its service points, billable read(s) from the field activity(s) are linked to the service agreement's service points as their start reads. If there are no associated billable reads, the system still starts the service agreement knowing that billing will generate an error when the service agreement is billed.
• The service agreement's state is changed from pending start to active.
• If the account's bill cycle is not protected and the service agreement has a metered service point, the bill cycle will be changed to reflect the service point's service cycle’s bill cycle.
• If the account's mailing premise is not protected and the service agreement has a service point whose premise is a mailing premise, the mailing premise is changed to reflect the service point's premise.
• If the account's division is not protected, the division is changed to reflect the service agreement's SA type's division.
• If there is a start adjustment defined on the service agreement's start option, an adjustment is levied.
• The main customer's billing address is changed to reflect the value specified on the Start/Stop page (and this may involve changing the main customer's override mailing address on their person record).