How To Override The Commodity Amount In A Bill Segment

As described earlier, the calculation of the amount consumed is one of the first steps that takes place when a bill segment is created. 99.9% of the time, the system does a perfect job in this effort. However, there are rare circumstances when, due to missing or incorrect data, the quantity calculated by the system is not what you want to charge the customer for (consider what the consumption should be if the meter is broken?).

To help you deal with these rare situations, a "back door" exists that allows a bill segment's billable quantities to be overridden. This truly is a "back door" because the proper way to fix the amount of a commodity is to correct the cause of the error and then cancel / rebill the bill segment.