Closing Quotes

Every quote has an expiration date. The CLOSEQTE background process closes quotes on their expiration date. This process changes the state of all related proposal SAs to canceled or declined (an input parameter of this process controls which state is used).

You can also close a quote real time using the quote maintenance transaction. When you do this, the system asks if the related proposal SAs should be left as quotable or if they should be changed to canceled or declined.

Note:

Reopening a declined proposal SA. If a customer changes their mind about a declined proposal SA, you can return it to the quotable state using the service agreement maintenance transaction.