How To Cancel An Overdue Process

The system will cancel an overdue process when the cancel criteria defined on the overdue process are satisfied. The following points describe how to manually cancel an overdue process.

• Use Control Central to choose the account with the overdue process to be cancelled.
• After the account is populated on Control Central, choose the Overdue Process option on the account context menu to transfer to the overdue process transaction in update mode for the account. A list of all overdue processes associated with the account appears. If only one overdue process exists, it is automatically selected for you. Note, an account's Active overdue processes can be selected from the Alerts zone.
• On the Main tab, click Cancel and answer any prompts.