Getting Started
This guide is used during the Oracle Utilities Opower launch process to provide product design information, collect utility configuration preferences for the products being launched, and track the finalization of these preferences. The preferences are then used to set up your Oracle Utilities Opower products and platform. This guide focuses on configuration preferences for the Oracle Utilities Opower Weekly Energy Update communications as part of your Proactive Alerts program.
Note: This HTML documentation is for reference only. Your Delivery Team will give you a .pdf or .docx version of the document to capture your inputs. Once submitted to Oracle Utilities, all utility inputs recorded in the configuration guides are final and cannot be modified. Ensure that all configuration inputs are accurate before submitting them.
Product Overview
Weekly Energy Updates are email reports sent to customers every week to inform them of their energy usage patterns, trends, and projected energy costs. With these emails, customers can better understand how their actions correspond to their utility bills, get a preview of their bills, and get helpful insights on how to adjust their energy usage.
Customers can receive different types of Weekly Energy Update emails, including:
- Weekly Energy Updates
- Post Bill Report Emails
Weekly Energy Updates are the original, and most common email reports sent to customers every week. These emails inform customers of their energy usage patterns, trends, and projected energy usage or costs. With these emails, customers can better understand how their actions correspond to their utility bills, get a preview of their use or bill, and get helpful insights on how to adjust their energy use.
Weekly Energy Update emails are made up of individual modules. The following list includes the recommended modules, in the recommended order:
- Subject Line and Header Module
- Weekly Comparison Module
- Bill Forecast Module
- Day-by-Day Breakdown
- Hourly Breakdown Module
- Personalized Tips Module
- Easy Open Module (Optional)
- Customer Feedback Module (Optional. Included in the Energy Efficiency Cloud Service.)
- Footer Module
After a bill period is completed, customers can receive the Post Bill Report email, which provides deeper understanding of how much energy each of their major gas and/or electric end uses consumed during the month. Disaggregated cost or usage is based on the AMI data that is collected during the billing period. Providing this information helps customers understand where they are using the most energy, and provides them with suggestions about how they can reduce use and save money.
The Post Bill Report email is made up of individual modules, and it is recommended that they are included in the email in the following order:
- Subject Line and Header Module
- Post Bill Introduction Module
- Post Bill Comparison Module
- Post Bill End Use Module
- Post Bill Always On Module
- Personalized Tips Module
- Easy Open Module (Optional)
- Customer Feedback Module (Optional. Included in the Energy Efficiency Cloud Service.)
- Footer Module
For more information about the features and requirements of the product, see the Oracle Utilities Opower Proactive Alerts Product Overview.
Disclaimer
Your utility might not have all of the products or features described in this document.