Unenrolling a Product Enrollment

Prerequisites

To unenroll a product for an enrollment, you should have:

Status of the product defined as enrolled.
Account Information defined in the application.
Enrollment Channel defined in the application.
Product defined in the application.
Characteristic Type defined in the application.

Procedure

To unenroll a product for an enrollment:

Search for the product in the Search Enrollment zone.
Click the link in the Enrollment ID column, corresponding to the broadcast icon.
The Product Enrollment screen appears.

Click the Unenroll button in the Product Enrollment zone.

The Unenroll Product Enrollment Pre Transition window appears. It contains the following fields:

Field Name	Field Description	Mandatory (Yes or No)
Enrollment ID	Displays the enrollment ID of the enrolled product.	Not applicable
Status	Displays the status of the enrolled product.	Not applicable
Start Date	Displays the start date of the enrolled product.	Not applicable
End Date	Displays the end date of the enrolled product.	No

Note: If the user manually performs the unenrollment process, the application will simply change the product enrollment status from Enroll to Unenroll. If in-case the End Date is not mentioned during the enrollment, the application keeps the End Date in an Open state. If the user does not performs the unenrollment process, then a batch named C1-EXTRN gets executed. This batch performs a check to ensure that the product end date and the business date make a match. If they both match, then all of the enrollments with relation to the product are unenrolled.

Click Save.
The product enrollment status is changed to Unenroll.

For more information on...	See...
How to enroll an account for one or more products and services	Enrolling an Account for One or More Products and Services
How to edit a product enrollment	Editing a Product Enrollment
How to copy a product enrollment	Copying a Product Enrollment
How to search for a product enrollment	Searching for a Product Enrollment