Closing an Anomaly

Procedure

To close an anomaly:

  1. Search for the bill level or bill segment level anomaly in the Diagnostic Central screen.
  2. In the Search Results section, select an anomaly and then click the Close button.
    The Close Anomaly window appears. It contains the following fields:
    Field Name Field Description
    Anomaly Used to indicate whether the selected entry is an anomaly. The valid values are:

    • No

    • Yes
    Comments Used to specify additional details for closing the anomaly.
  3. Select the appropriate option from the Anomaly field and enter the comments in the respective field.
  4. Click Save.
  5. The status of the anomaly is changed to Closed.
    Note: If you close an anomaly the system does not automatically complete the respective To Do entry. You have to manually complete the To Do entry. On the other hand, if a To Do is completed before an anomaly is closed, the system changes the anomaly status to Closed.

Related Topics

For more information on... See...
Diagnostic Central screen Diagnostic Central
Search Anomaly zone Search Anomaly