Same Day Reminder Emails v3

Same Day Reminder emails are communications sent to customers on the day of a scheduled peak event to remind them that the event will occur later that day. These reminders are sent automatically for events that were scheduled the day before the peak day. The emails include the same modules used in the pre-event email, with updated Introduction module messaging specifically designed to remind customers of the upcoming peak event and encourage participation.

The following image is an example of a Same Day Reminder for a customer on the Neighbor Comparison Track:

The modules that may be used in a pre-event email include:

• Email Header v3
• Email Introduction v3
• Email Event Reminder v3
• Email Main Insight v3 (Neighbor Comparison Track) or Email Self-Comparison v3 (Self-Comparison Track)
• Email Peak Day Tips v3
• Email Customer Feedback v3
• Email Footer v3