When working in Commerce Service Center, you can take calls from customers who need assistance with their orders. Use the Start Call button located on the global context area to start the call. The Start Call button clears all global context items, such as the current ticket or current customer. Then the Start Call button will populate the global context area with a new ticket order, and customer, as well as start a time to track the length of the call. When you are working with the customer, you can also create call notes, or order notes by selecting the appropriate icon.

When you have completed the call, you can end the call by clicking on either the End Call button, or the End Call and Start New Call button. The End Call button stops the timer and records the length of the call.