You can use the Available Promotions tab to explore options with the promotions that are used to price the existing order. The tab shows all promotions that have been considered by the system when pricing the current order, as well as promotions that have been granted to the customer for future use. Promotions are grouped in the following way:
Applied – Promotions whose conditions have been fully met and the discount has been applied to the order. Applied promotions are identified by a green icon
Close – Promotions that have not yet qualified, but a closeness qualifier has identified them as being close to qualification. Close promotions are identified by a yellow icon
Ignore – Promotions that you or another agent has marked to not include in the order’s price. Ignored promotions are identified by a red icon
Added – Promotions that you or another agent has explicitly granted to the customer using the Search Promotions tab. Added promotions are identified by a red icon but shows the granted icon
Considered – Promotions have been applied to this order at some point during the order process by are not currently applied. Considered promotions are identified by a red icon
Granted (active) – Promotions that have been granted to the customer and are currently active. Granted promotions are identified by a red icon but display the granted icon
Granted (future) – Promotions that have been granted to the customer but are not currently active. Future promotions are identified by a grey icon
Global – Promotions that are global. Global promotions are identified by a red icon
The Promotions Browser displays the name of the promotion, including its start and end date. If the promotion has been applied to the current order, the Applied column will display the total that was applied. If you are using multiple sites, the site for which the promotion is available is also listed.
Ignoring a Promotion
From the Available Promotions tab, select the promotion to ignore and click the Ignore button. Once a promotion has been ignored, it will change to a red icon, indicating that the promotion has not been applied to the current order. You can re-apply the promotion by unselecting the Ignore box.
Note that if you are working with multiple sites, and site access control is enabled, when a promotion is assigned to one or more sites to which you do not have full access, you will not be able to ignore the promotion.
