ATG Customer Intelligence (ACI) helps your organization make informed decisions by providing access to and analysis tools for business data. Use ACI components to view or create business reports related to your internal and external customer interactions, to analyze data, to perform ad hoc queries, and to create dashboards and scorecards.
The following ATG applications are delivered with pre-configured reports and dashboards for use with ACI:
ATG Knowledge
ATG Self Service
ATG Commerce
ATG Outreach
ATG Search
A metadata model is provided for Customer Service Center (see the ATG Customer Intelligence Data Warehouse Guide), but there are no pre-configured reports for this product. See the individual product’s documentation for information on the reports included with that product.
This chapter includes the following sections:
