The agent server logs changes to the following items for Knowledge, Self Service, and Customer Service Center:
Orders
Returns
Calls
Solution activity.
Configuring your agent server involves two steps. First, enable logging on the server. To enable logging, create a <ATG9dir>/home/servers/server_name/localconfig/atg/dynamo/service/DWDataCollectionConfig.properties file and set the following properties:
enabled=true
defaultRoot=log_file_directory
Next, configure the data sources for the data warehouse loader repository. To do this, create a properties file in your production server’s localconfig directory:
# /atg/dynamo/service/jdbc/DirectJTDataSource_production.properties
$class=atg.nucleus.JNDIReference
JNDIName=<_JDNI name for production datasource_>
