Index

A

accounts, configuring , Configuring the Account Page
administration, site, Configuring Site Information
anonymous user access, Configuring Anonymous User Access
attachments, deploying, Deploying Solution Attachments

B

best bets
configuring, Configuring Hot Solutions, Top Questions, and Best Bets
brand selection and e-mail, Allowing Brand Selection
browse page, Configuring the Browse Page

C

categories, defining, Creating Problem Categories and Assigning Ticket Queues
configuring
best bets, Configuring Hot Solutions, Top Questions, and Best Bets
hot solutions, Configuring Hot Solutions, Top Questions, and Best Bets
top questions, Configuring Hot Solutions, Top Questions, and Best Bets
contact page, Configuring the Contact Us Page
cookies, filtering, Filtering Cookies

D

de-escalation
and JMS events, Escalation and De-Escalation JMS Events
enabling, Enabling De-Escalation
overview, Enabling Escalation
reports, De-Escalation Reports
default
e-mail text, Configuring Default E-mail Text
hot solution display, Setting the Maximum Number of Solutions to Display
language, Enabling Languages
skin, Default Skins
user option, Setting Default User Options
document page, Configuring the Document Page

E

e-mail
default text, Configuring Default E-mail Text
site administrator, configuring, Configuring Site Information
using brands, Allowing Brand Selection
escalation
and JMS events, Escalation and De-Escalation JMS Events
enabling, Enabling Escalation
overview, About Escalation

H

hot solutions
configuring, Configuring Hot Solutions, Top Questions, and Best Bets
default display, Setting the Maximum Number of Solutions to Display

J

JMS events, ATG Self Service Scenario Events
and escalation, Escalation and De-Escalation JMS Events
JVM, running separate, Starting Up ATG Self Service

L

language
configuring multi-, Configuring Multi-Language Search Results
default, Enabling Languages

M

marketing slots, Populating the Marketing Slot
messaging, scenarios, Customizing Scenarios and Messaging

P

P3P, Filtering Cookies
page
accounts, Configuring the Account Page
browse, Configuring the Browse Page
contact, Configuring the Contact Us Page
documents, Configuring the Document Page
home, Configuring the Site Home Page
layout customization, Customizing Page Layouts
search, Configuring the Search Page
solutions, Configuring the Solution Page
panels, adding, Adding Custom Panels
production
running, Running ATG Self Service on a Production Environment
server requirements, Running ATG Self Service on a Production Environment

R

re-branding, Re-branding ATG Self Service
reports, ATG Self Service Reports
accessing, ATG Self Service Reports
de-escalation, De-Escalation Reports
summary service schedule, Setting the Reporting Summary Service Schedule

S

scenarios, Scenarios in ATG Self Service
and messaging, Customizing Scenarios and Messaging
events, ATG Self Service Scenario Events
external, Updating External Scenarios
search
advanced options, Advanced Search Options
configuring, Configuring the Search Page
segments
Everyone-External, Selecting ATG Self Service Specific User Segments
prerequisites, Prerequisites
removing, Removing Segments
specifying external user, Specifying ATG Self Service User Segments
site
administration, Configuring Site Information
creating multiple, Targeting Sites
home page, configuring, Configuring Styles
layout, Configuring Layout
panel configuration, Configuring Panels
skin
configuring, Selecting a Site Skin
defaults, Default Skins
modifying, Modifying Skins
slots, marketing, Populating the Marketing Slot
solutions
attachments, deploying, Deploying Solution Attachments
classes, new, Displaying New Solution Classes
page, Configuring the Solution Page
style sheets
site home page, Configuring Styles

T

ticket queues, Creating Problem Categories and Assigning Ticket Queues
top questions
configuring, Configuring Hot Solutions, Top Questions, and Best Bets
 
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