ATG Self Service comes preconfigured with de-escalation reports, which provide information about the percentage of de-escalations and the rate of successful de-escalations. For more information about installing ATG Self Service reports, refer to the ATG Service Installation and Configuration Guide.
You access ATG Self Service reports in the ATG Control Center (ACC). For information about the support, refer to the ATG Business Control Center Administration and Development Guide.
This section describes server-side requirements for configuring, and running ATG Self Service Reports.
Before starting this chapter, ensure that you have configured ATG Reporting as described in Chapter 7 of the ATG Service Installation and Configuration Guide and imported the reports and metadata as described in Chapter 5 of the ATG Customer Intelligence Installation and Configuration Guide.
For information on ATG Customer Intelligence, refer to the ATG Customer Intelligence Installation and Configuration Guide.
To learn how to access Self Service Reports, refer to the ATG Customer Intelligence Reporting Center User Guide.
