ATG Self Service Configuration Guide

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Introduction

This document covers ATG Self Service concepts and tasks that are performed by both site and system administrators.

Contents
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Introduction
Configuring ATG Self Service Overview
- Starting Up ATG Self Service
Configuring Solutions
Identifying User Segments
ATG Self Service Global Settings
Configuring the ATG Self Service Site
Targeting Events
Escalation and De-Escalation
Customizing ATG Self Service
Adding ATG Self Service to an Existing Site
ATG Self Service Reports
- Setting the Reporting Summary Service Schedule
- About ATG Self Service Reports
  - De-Escalation Reports
Index