ATG Self Service is configured with the scenario events shown in the following table, which can serve as triggers for scenario actions.
All of the following scenario events have the external user as the implied subject of the scenario.
Event Name | Event Description | Attributes Available from the Event Object |
---|---|---|
Views content | Fired from | Solution ID |
Searches content | Fired from |
|
Browses topic | Fired from |
|
Rates content | Fired from | Comment, Document ID, Document Type, IsContactingSupport, Rating Name, Email Address, Query ID |
Rates query results | Fired from | Comment, Rating Name, Email Address, Query ID |